Metro Dentalcare St. Louis Park

"Very pleased with my dentist and Ha is a wonderful hygenist. My one issue is the billing. This was a 6 month checkup. I was charged $75. It should have been no charge. Delta Dental confirmed this when I called later. I contacted Metro Dental billing and explained. Waiting for a call back. So far, it hasn't happend. That was yesterday, so it could happen today. Yes, I had a periondontal cleaning. But the last two visits did as well, and I was not charged for those. Deltal Dental thinks you're entrering the wrong codes. Both my wife and I have experience billing issues with Metro Dental in the past couple years. We end of getting refunds from Delta Dental six months later! I'd feel better if Metro Dental could work out your billing better. It's getting tiresome."

"MetroDental really screwed up getting rid of their billing office, I have had nothing but issues trying to get a billing error from over six months ago corrected. I showed up to a cleaning appointment last year and it was not the doctor i scheduled with. I was not given an option to reschedule and I was not informed until after my cleaning and they grabbed the dentist and it wasn’t my usual dentist. I was told this would not cause insurance or billing issues, and it was too late to leave because the service was already done. I called October and November of last year and left multiple voicemails, got no response until my latest cleaning when they said I had a balance, which is an out of pocket charge for the cleaning service that would have been covered by the dentist I was scheduled with. I spoke with the office multiple times last week and they are giving me a completely different story than my insurance company, claiming they spoke to my insurance, and my insurance rep has no record of them speaking. Not sure why they arent contacting my insurance company like they said they did. I was told mid last week I would get a call back from the manager for an update and still haven’t received a call back, but they managed to bombard me with review requests."

"My complaints are not serious enough to share, my compliments are: the eloquence of the hygienist, good sound advice, explanations behind what she does, tips on how to proceed, even diet ideas... I did not get that with my last dentist"

"I have been utilizing this location since 2006. Staff is generally polite however overall patient concern is lacking at times. More than one inquiry to the DDS was never returned as I was seeking direction, care, or referral. Recently a temp Dental Tech pointed issues not discussed with me on previous visits that were ongoing based on review of past records. I know the state of the industry is challenged with labor. Disappointed that the concerns were not raised by the same DDS’s/techs I’ve seen over my tenure going here and calls not returned while I was in need of direction."

"The receptionist was really friendly and fast. He knew what he was doing. There was a problem dealing with the hygienist. He was 20 minutes late and never said a word about that or anything else. It was the first time I had a full exam without a word. Then the doctor came in and she was wonderful even though I found out I needed work. It was just a weird appointment with the hygienist not saying a word. Later I wondered if I offended him but I couldn’t think of anything I did."