Dairy Queen

"I ordered tacos with easy cheese. But it appeared to have extra cheese instead. After ordering my food and ice cream, I told the cashier I would be back. When I returned from the restroom, I went to the counter to pick up my food. They pointed to a table in the lobby and said that was my food. I was shocked that they would leave my food and ICE CREAM CONE in the lobby instead of at/behind the counter. And it's beyond my understanding why the even made my ice cream cone when I informed him the I wasn't there. That's my reason for saying that I would be back. I should be able to wash my hand before eating without my food be left for anyone to get to and melted ice cream cone."

"I recently visited the this Dairy Queen, and my experience was nothing short of disappointing. The overall condition of the place is run down and in desperate need of attention. From the moment I walked in, it was clear that the establishment lacked the maintenance it deserved. The most concerning aspect of my visit was the unprofessional behavior of the workers. The dining room felt more like a playground for the staff's children than a place for customers to enjoy their meals. It was incredibly distracting and created an unprofessional atmosphere. The lack of supervision and discipline reflects poorly on the management's ability to maintain a suitable work environment. Moreover, the workers themselves demonstrated a significant deficiency in customer service skills. Their indifference and lack of enthusiasm were evident throughout my entire visit. It felt as though they were doing me a favor by taking my order, rather than providing the friendly and attentive service that customers expect. It's disheartening to witness such a lack of commitment to customer satisfaction. The wait time to receive my food was excessively long. The inefficiency and disorganization behind the counter were apparent, with orders seemingly forgotten or misplaced. This resulted in frustration among customers who were left waiting for an unreasonably extended period. Lastly, the management at this Dairy Queen lacks leadership skills and organizational abilities. It was evident that there was no clear direction or oversight in place. The chaotic atmosphere, coupled with the lack of employee discipline, suggests a fundamental failure in management's responsibility to uphold a standard of excellence. In conclusion, my visit to this Dairy Queen was a regrettable experience. The run-down environment, workers' unprofessionalism, long wait times, and lack of leadership from management collectively contributed to a subpar dining experience and make me wish I gone to Sonic down the street. I hope these issues can be addressed promptly to restore the quality and reputation that Dairy Queen is known for."

"Great food, friendly service. I was 1st customer of the day. Food was prepared quick. Lost a star due to the socializing with another employee (I guess, he was in the kitchen, got 2 drinks and left). Socializing meant cook got my order wrong, and he took the order. Asked if I wanted fries, tots or onion rings. I got soggy fries instead of tots. They were meant to be reheated later. Fries don't reheat well in the microwave. Big Rig parking next door!"

"Best Dairy Queen ever ! I was traveling with my dog and the girls working were so accommodating! Plus best Dairy Queen burger ever ! I will always stop here when traveling in east Texas !"

"I had forgotten how good DQ was. In my area they are not very plentiful. It was a great idea to stop in Hooks on our travels home! Loved my Chocolate shake, burger and the fabulous onion rings! Thank you!"