Pet Supplies Plus Cabot

"Brought our Pomeranian, Bruce in for a haircut emergency. He had gotten really matted after a bath and I thought he was going to have to get shaved. The groomer did an awesome job and communicated with me at every step. Bruce is doing great!"

"Scheduled 3 appointments for my puppy to be bathed, face & feet trimmed over the next few months. We arrived 20 minutes early for our first one and was told that we would have to wait, which we were fine with. Walked her outside for a while and then went back in. While standing in an aisle waiting, we heard communication between the groomers, stating she was behind on her dog before mine. One of them then called us over and said they didn’t have time to do my dog for what I scheduled for. They said they don’t even like doing more than a bath and foot trim the first 2 times. The worst part was, 3 of the 4 that were standing there were all yelling stuff at us all at once. Then stated they had no time to fit us in, schedule at another time. We told them their communication was horrible and left, while they were still yelling stuff as we walked out. Your groomer then called and asked if I’d like to cancel my other appointments, which is extremely rude and shows your place does not care about the customers! That is the worst customer service I’ve seen in a place of business in a long time!! I’ve shopped at that pet shop a lot since it opened, I will not step foot in it again and hope I help others scheduling appointments online. Don’t have a service, that you don’t actually provide and treating people this poorly, you will lose not only their business, but word of mouth is an amazing thing. Have a great day!"

"When we found out Steve left, we were super bummed because of his ability to maintain our husky and her personality. We took Maya in for just a nail file and ear cleaning today and Tyler was so amazing with Maya! Tyler’s upbeat and fun personality really clicked with our husky. Def will be back to see Tyler!"

"Pet Supplies Plus has been such a blessing with prices getting as high as they are. The Rewards program is the most beneficial I have used at any establishment. I am glad that I have this local pet store in my area!"

"The store is all right, but don't have enough pets like reptiles I seen fish and not enough pet supplies for people that haves turtle's. They do have a lot of supplies for the dogs and cats though. I'm not leaving a bad review just wish they had more supplies for people that have reptiles."