Subway,

2716 West Main Street, Russellville, AR 72801

"Do not offer a drive thru option if you do not train your staff on drive-thru courtesy. Twice, on two separate trips, I had placed an order either on the phone or the mobile app with an estimated pick up time and each time I got there and pulled through the drive-thru, I sat there for no less than 20 minutes without even an acknowledgment from an employee that they were aware I was there. The first trip I had to call the store to tell them I was at the window and the second time I had to honk my car horn 3 times before they acknowledged me. What’s worse is they had my food ready both times and it just sat there for the whole time I had to wait for them to come to the window and give me my order. The toasted sandwiches were cold and soggy by the time they gave me my order at the window. Bottom line: If you have a drive thru in your restaurant, it would be wise to check for customers there every now and then, and then acknowledge them when they are so they know they’re being taken care of and not ignored. But even without the wait, the food was sub-par and a major disappointment."

"The worst experiences ever I give details in all my orders and they never get it right if I could rate a zero star I would they never get my order right and customer service is bad and when I try to call for refund or get it fixed their phone never works. Terrible"

"decided to make a quick stop by for the first time in a few months and i got a chicken bacon ranch sandwich… spent the next 5 hours throwing up awfully. i always knew something funky was up with the rotisserie there;("

"Very disappointed in the customer service there. Waited 10 minutes in the drive thru without anyone coming to assist. The girl working there on Wednesday afternoon wasn’t very friendly and looked visibly upset with me being there. I ordered a water cup. Got charged for a fountain drink. I asked for a refund and told her I didn’t order a drink. She took my receipt and said she’d get her manager to fix it. While still looking visibly upset telling me it was only .50 cents when she charged me over $2 for the drink! No refund was ever made to my account. I can’t go in and get my refund because the girl took my receipt. Super disappointed with the customer service and how bad it has gotten."