Georgia's Pet Salon & Boutique

"We absolutely love Georgia’s! They do such a great job on our Bernedoodle. Everyone there is so sweet and caring, and treat each dog like they are their own. Christine truly listens to what your wants and needs are, and does exactly that. I wouldn’t take my dog anywhere else!"

"I’m not big on posting reviews and this is my first bad review on this platform. The service I received from the owner at Georgia’s Pet Salon was unprofessional and the exchange to attempt to resolve the issue even worse. One of the groomers, Haley or Kayley (I can’t remember her name) was pleasant to speak with. Although I did not see her write down my request on the contact card at the time, I shared what I wanted done for our dog and I felt she understood. I found out later that a contact card with instructions was already filled out by the family member who was taking care of our dog during our transition and brought him there. Although I don’t like to assume I can’t help but wonder if that’s what they went by when they groomed him this second time. The video they say they have will state what I requested in the end. This was MY first true encounter with this salon and don’t plan on going back. I am not a mean spirited person, so I will save the revealing of the text message exchange that I had with the owner that supports her unprofessional handling of this experience. I have nothing to hide but feel if I post them, based on my encounter, it will get twisted. I don’t want to put more energy into this review than I have to. I will just say this, No salon is perfect, however when you are the ambassador or face of the Salon, or any organization for that matter, you have to protect your brand when dealing with customers. If you as the owner messed up, you have to be willing to humble yourself, admit your wrong and bring forth a positive resolution. You never know who you may encounter as a customer on a daily or the influence they may have. Word-of-mouth goes a looong way, and it’s important that you don’t treat people as though they are beneath you or no bodies. ☺️ There is a skill in even handling irate customers, but I was far from that. I can easily admit when I’m wrong. I’ve never agreed to the statement “The customer is always right.” There is however a certain skill one has to possess and display to diffuse any situation and we both leave feeling like it’s a win win. I have never been a fan of communicating through text to conduct business but was informed to go this route and that’s where we got off on the wrong foot. Being new to the area and calling with no answer, I had to assume this is the way they conducted business. Text messaging is not a way to run a business, handle or attempt to resolve any problem. The tones in the exchange can be misinterpreted and that’s where it ends badly. I can’t stress it enough, Customer Service is key!! Although I am upset and hurt by the experience, if the owner calls me back to sincerely try to resolve it, I welcome it. I had the best groomer in my home town, but relocated here. On the hunt for a great dog groomer. S. Sanders Texarkana, TX"

"We just recently moved to the area, and my niece recommended Georgia’s for our miniature poodle. I was heartbroken when our previous groomer shaved her claiming that her tight curls were matted. After her hair finally grew back, I was nervous to have her groomed, but listened to the recommendation from my niece and brought our poodle to Georgia’s. The staff at Georgia’s was wonderful! They took the time to assure me she would have a great cut and even recommended the perfect brush for her tight curls. We couldn’t be more pleased with the service and love shown to our poodle. They did a fantastic job with her cut, and the brush they recommended has been a game changer! Thanks Georgia’s!!"

"They are really friendly and do such a great job. My large dog has had knee surgeries and they are so gentle with him, other places I’ve taken him to I would notice a stiff limp when I picked him up. Also, I don’t know what miracle they are performing but when I bath my dogs 3 days is good for them to smell nice. When they do it, it lasts over a week provided my little one doesn’t find a dead bird to roll in."

"I have been taking my dog here for almost 6 years and I have never had a bad experience. Christine and her staff are always so friendly and accommodating. I know my dog is in good hands with her and she always comes out with the cutest bows and smells amazing."