Nelson Ford of Grand Forks,

2273 32nd Ave S, Grand Forks, ND 58201, United States

"The experience was stress free. I had a trade that to-be-honest had seen better days and the numbers I got were more then fair. The vehicle I am getting also was fair priced."

"Had a problem with my cruise control on my 2023 ranger. An appointment was setup for today. After diagnostics a part was ordered and will be replaced at a later date. The service writer was very pleasant and helpful."

"*Update* I was contacted by the Service Manager at Nelson Ford. After going over my repairs, he explained why the price was where it was. Nice conversation, so I am updating my review. I took my truck in for a recall, and to have an oil seepage looked at. I stated where I thought the deep was coming from, and was charged a diagnostic fee. Understandable. My service advisor stated he would get back to me with a price for the repair, but I authorized the repair with out a price. This was my mistake. I was promised my vehicle by noon. I took off work to pick up my vehicle. When I arrived, I was shocked at how high the price was. When I questioned the issue, I was told that my service advisor was out sick, and I could come back another day to dispute the price. It was unknown when my service advisor would be back in (he was sick). Again, I took time off work to pick up my vehicle, so the dealership had me over a barrel. I had to pay the price quoted to get home (I used a ride app to get to the dealer). I am disappointed with this entire experience. I was hoping since this new dealer was family owned they would care a bit more for their customers."

"I asked for an oil change and a tire rotation. The service tech. told me he was in able to do the work due because of not having the right tool? I drove to where I bought my rims. They sold me an Allen wrench and a thin wall 3/4" deep socket.!? The gentleman that checked me in was great."

"Jake in the service department was awesome. He kept communication with me the whole time my truck was being worked on and was able to get my truck back to me quick! Best service I have received at this dealership. I can tell Jake cared not only about this service but for any future needs I may have. Well done to Jake and the master technician for getting the big job done so quick."