Foot Locker

"I recently ordered UGGs from Foot locker on 1/10/24. I paid my full amount that day and was told to track my order online and it will be shipped to the store to get picked up. I tracked my order and on 1/16/24 there was an update mentioning the order was shipped back to the warehouse. So I go into the Foot locker store and ask if my shoes arrived. The Manager (Daylan or something ) who helped me that day order was there and said “There’s no Order number or phone that’s is coming up and to call the customer service to get a refund on the order and it’s not at the facility” so I called customer service and was told “shipment was send back to warehouse because address was incorrect to get a refund you will need to go in the store and they will be able to refund me”. So I go to the store and the manger is there and explained what happened when I called customer service, he did not even try to understand what happened and said “you got a bad customer service representative she doesn’t know what she means only they can refund you” . So I call again customer service and was told the same thing again and I go back to footlocker and is told the same thing. So now I have no shoes or Money and no one wants to help me. I had to leave with nothing and contacted the mall cop who understood everything and was polite to give me directions on what I can do and also the shoe departments next to foot locker who was shocked on the incident. I was faced with people who have no idea on what they can do and with zero customers service skills. Yet no shoes or money in my hand 01/16/24 . Went back the next day and was met with another manager named Briannna who was even more rude and refunded me but added “Meet me outside @8pm to fight “ whole place filled with ghetto people who can’t do customer service find another job if your life is miserable!!!"

"I was a customer for the last 7 years, but not coming back, one tall black guy with dread hair don't know how to treat customers, he didn't wanna me to reach out to his boss, he acted like he is the owner of the business."

"I purchased a shoes. When i went there first the one on the display was the last one. So, I order online to pickup at the same store. when i went to get my shoes after 4/5 days. they gave me same dirty shoes that was one display. I didn’t wait 4/5 days just to get the same dirty shoe. I didn’t realize this until i went home. I am really disappointed."

"So I go into footlocker with 100 dollars worth of gift cards. And 50 of the 100 dollars wasnt ringing up or working at all. But shout out to Edward for helping me out and even giving me the shoes for a discount. Definitely give this man a raise."