JCPenney

"Unhelpful customer service. I can have my credit card looked up to make a purchase, but not a return. Not a friendly service and tried to Rip me off by offering $8 for a $32 sweater... won't be doing here anymore"

"I placed an order online for same day pickup. It listed only one item left. A short time later I get a message saying my order could be picked up after 8pm. I arrive at 8;15 to find the order had not been pulled and the people that pull orders are gone. Since I was there, I purchased the item at the register because it was listed as the only one left. The cashier told me she would cancel the order the next day at 1:00 when she got to work. I call at 1;45 the next day and find out she isn't at work. I then see a message saying my order is ready for pickup. Odd, only one left and I bought it. I speak with five different people from JCP about getting a refund and all say that since I ordered with PAYPAL that I have to wait up to 10 days to receive a check in the mail. When I worked Loss Prevention there 35 years ago MailChecks were used for people suspected of stealing. I purchased the items both times with the same credit card. I'm done with JCP. Actually, my last purchase there was probably 20 yrs ago and I'm glad I haven't been giving them my money."

"I've gone to this location several times, but this last time really put the cherry on top. We came here for Black Friday and per usual the customer service was poor. We had two women ringing us up and one of the women was so rude and the other was dismissive. I gave them my coupon that we got in the mail and before even scanning it the woman told me they're not taking coupons. However, the other woman rang it up and it went through. So, then we went back today to return my husband's jacket because I bought the same one online with the correct size we needed. The woman took my makeup out of the bag, but didn't give us our money back on my husband's card because she was so fixated on his jacket. We bought the jacket on one of two receipts and I explained that to the cashier. She started questioning us and because of that she forgot to return the makeup and compensate us for the return. Then my husband called to let them know what happened and the woman who answered the phone asked him who he was speaking with. We obviously don't know the associates name, so we tried to describe her the best we could. However, she quickly cut my husband of and said you can come in and figure it out. This was obviously not ideal for us with two young kids and it's cold and snowing and we were already in the store once today... I'm very irritated and now I lost out on money and time with no proper explanation. Then to top it off I tried to call them to let them know we would be in tomorrow, but whoevever was answering the phones kept picking up and hanging up on me. DO BETTER!!"

"What I can't understand about these stores is why they're putting their return department so far away! this penny has two stations for checking out! it is a crime for people to have to walk so doggone far to a register ..I don't like it and so I will have to start shopping more online.. I don't think I'm the only person who feels like this! I will not be going back.."

"We found a new dress shirt for my boyfriend. It's important to try them on! I wish we had found a collar extender there. Staff is much more interested in re-stocking shelves than helping customers."