Chili's Grill & Bar

"Bad experience. I brought my family out a while back, and I wasn't going to say anything but this experience has been a stick min my craw. The waiter was new, and I always give some leeway to that, but this was unacceptable service. He would sigh loudly when he came to our table, no smiles, no greetings, he didn't even introduce himself. There was seven of us, and we all had simple orders. We all asked for drinks, and after a small eternity he came back with waters, which we didn't ask for. We ordered three alcohol beverages and soda's. He brought us back the alcohol drinks, but forgot the soda's. I had to ask a waitress to get them for us, and she did. We ordered food, and specifically asked for well done cheeseburgers, "no pink". Of course he didn't write that down and the cheeseburgers still had a heartbeat in them when they came top our table. He apologized constantly and continuously reminded us he was new employee. Still, isn't there some type of training for waiters and waitresses? He never came back to see how our meal was, or if we needed anything else.. Again, we had to ask a waitress and she must had told him again. We sat where we could see the "to go" door/kitchen area. He was looking at his phone, and leaning against the cash register stand, never looking up at us or the other customers in the back by us. I also have to say this was not a busy time. It was relatively quite in the restaurant. When it was time to pay the bill, he wrung us up incorrectly. The drinks were not the specials we ordered, so they were overpriced. A manager came to our table and had to fix this. The bill was somewhere around $150, including the drinks. I had my family with me on a special occasion, so I didn't say anything. But I was so pissed off about this, it still bothers me today. So I had to say something about it. I can't recall the waiters name, but he is a tall man, black hair, and wears glasses. Terrible service."

"Coming here I did not expect too much especially since it has been a while like 1-2 years since I ate here however, I came here with a friend, I ordered an avocado fajita bowl, and it tasted amazing. The portion was a perfect size and filling. I am also very satisfied with the variety of the menu, and it is a 3-minute drive from where I live. Plus, the server was very friendly and checked in on us to ask how the food tasted. Wonderful experience especially for being a chain restaurant which I consider this Chili's location being one the best in the South Metro area of the Twin Cities, and I hope to come back here more often."

"Burger was perfect, fries were crispy, fresh n hot. Chips n salsa are always good here."