Arby's

"I’ve had bad/slow service at this location before, but my experience tonight has me irritated. The drive thru line was slow, as usual. After paying at the window I was handed my drink and was asked to pull ahead to the door to wait for my food. I pulled ahead and waited for close to 15 minutes! (Isn’t this fast food?) I finally walked back to the window to see what the hold up was. The girl working the drive thru window said she’d go check with the kitchen. A short time later, a man brought my food out. I get home, unpack my food, and notice the bun is burnt. So, apparently while I was waiting for my food my bun was burning on the grill. Awesome. I tried peeling off the burnt parts but ultimately ripped up the bun so badly I just threw it away. Going forward I’ll happily drive to a different location for faster service and better food."

"Slow as he'll. Been sitting in the drive through for almost 15 minutes. An there's about 5 cars and three people in the very front waiting on food. An each person at the speaker has to wait about 3 minutes before even ordering. The people inside clearly can't multi task. Do better management."

"Lack of customer service is an understatement. These people are rude and disrespectful. Not only was I given cold fries but there's a older white woman who may be a manager who was ready to argwith me about my order as if I didn't know what I ordered and paid for. But you also have the guy in the picture who works the register but also handles the food without gloves and not washing his hands. Please close this location down or hire a new staff"

"The customer service has declined massively in the past few months, whomever is managing this restaurant has no experience handling a rush and ensuring the front and back of house are communicating. Furthermore the employees will argue with you about everything and if you happen to be disabled will violate ADA law but don't worry they get away with it by not wearing name tags. Corporate or the franchise owner needs to step in before this gets too much more out of hand."

"Ordered the "2 can dine for $9.99" meal coupon thinking it would be quick and easy. Ended up having to ask about my food after another patron who came in well after us had already received his food.. Thing is, they were serving everyone like this too, not just me. I really don't know if the service can get any worse and I am sad to say I don't want to patronize Arby's anymore after this experience."