Chipotle Mexican Grill

"Picked up my order from the drive-thru. Got home less than 5mins later and food is stone cold. It’s like it was sitting next to the window that was open or something. Once we reheated it, everything was fine, but should’ve been hot from the get go."

"Please learn to read what's ordered. You had no guests in store at the time and you still managed to mess up an easy order. Ordered a burrito, got a bowl. Used my guac rewards, got no guac. This isn't the first time either. Edit - 1 minute after review and into attemping to consume this bowl...there's no green chili salsa in it. Just close the place down. I will drive the extra distance for Q'doba from now on."

"This has to be the worse Chipotle in the Twin Cities. The service is terrible and the employees don’t keep the store open. On 12/31/23, I got to the restaurant around 6:15 pm to grab some dinner before going to work, but the door was locked. The sign on the door said they closed at 8 pm for NYE. Also, there was no sign on the door staying there were only doing online orders. This is not the first time the employees will lock the door. Do yourself a favor and visit the Chipotle over on Jolly lane or in Crystal. I will never visit this Chipotle again.."

"I have never taken the time to complain about a bad experience but this one deserves a review. Last night's experience with customer service was exceptionally disappointing. There was a sign on the doors that said they were only taking online orders at this time. We proceeded to complete our order online, when we pulled up to the drive thru window, we encountered employees engaged in inappropriate behavior – swearing and loudly playing explicit rap music. When we got home we realized that we received the wrong order. I drove back to the location with the order and my receipt and told them about the mistake. The employee nonchalantly told me this was the correct order, and that since I made the order online this was the best they could do because they were out of items. In total the bowl was missing 5 toppings, had the wrong protein, and the wrong type of rice. I couldn’t tell if it was the unseasoned food with rock-hard rice or the fact that I felt cheated and somehow at fault for making the order online that left the bad taste in my mouth. Regardless, save your money or maybe try Pancheros down the street."

"Update 4/2022: FOOD: Honestly, some days the food is just bland. Tastes like nothing. I mean Chipotle is not THE most flavorful food, but you'll know when it tastes like nothing. First world problems...lol. ORDERING: The online ordering is down like every other day. When it's down, you can see the line forming quickly inside. Not really sure why the ordering system is so bad here. Especially when the other location, a couple miles away ONLY does online ordering with no issues. So it can't be the system itself, right?, unless upper management is that lazy to fix the system's underlying problems. Note, this may not be the problem, just thinking out loud. Update 10/2021: Of course I had to try the brisket!! I find that going into the building is a lot better. In person, the food was good and the service was good. I have gone in like 5 times for the brisket and have not been disappointed yet. Keep it up! NEVER go here. This was always my go to place, it's literally minutes from my house. Everytime I order online for pickup/delivery here, there is always something wrong. For example: I pay for double meat, I get regular meat (verified with another bowl). I pay for a chicken bowl, I get a veggie bowl. I buy a barbacoa bowl, the barbacoa is ice cold! I just bought a bowl again today, it was drenched in liquids, soggy, just...no. I am done with this location. Going to try one of the other 2 further locations from now on."