Torrid

"I love shopping at Torrid, so helpful and true to size clothing"

"Poor customer service. No one wanted to help me with a return and made me go all the way to maple grove where I bought the item to return it. This location really needs to improve their customer experience. Will never come to this location to shop again."

"I love Torrid! There's so many different ways to catch a deal. For all sizes. The undergarments are a little spendy, but pretty. That's nice. shhh... I paid 4$ for a 10 ft. knitted scarf!!"

"I wish I had wrote this earlier so the manager knew how sincere I was with my praise! I walked in feeling frustrated all the local competitors do not have shoes for voluptuous women, hell let's face it most places consider a table cloth with a bow a "plus size collection"! I had a very important interview the following day and I needed confidence and SHOES! Not only did they have wide width shoes but the manager literally handed me an entire outfit that fit me perfect. She was so helpful and good at what she does! I promised her if I got the job I would return with my first paycheck....and I did! Can't wait to go shopping again!!! Thank you!"

"Normally Torrid is my go to place but since the pandemic they have suffered. Usually I would not write a review under these circumstances however many other shops are providing great customer service even if shipping is slow. Torrid shipping is so slow I’m never sure if I will get my products so I decided to head into the store. My mother had just died and I was looking for something to wear to the funeral. I waited outside for 40 minutes which I understand because of Covid, however there were 6 employees in the store and only 5 or 6 customers allowed in at a time. How about send some employees home or to the back room so more people could shop? Once inside the store I thought I would be greeted and asked if I need help right away. Usually this is the case, not this day! The employees weren’t helping anyone (except register), they were all stocking tables, full tables. I went up to one to ask for a specific product and she had an attitude like she was too busy to help me. She asked me in a rude manner “do you have a picture?!) then showed me a total different top! I had explained to her that my mother had just died and that I was looking for something to wear and she said “unless you want to wear a dress I can’t help you! Look around we have plenty of black tops!” I was shocked by this treatment especially considering I was 100% polite! Just as I was deciding to just leave the store and not buy anything I heard another employee tell her that the next people was a women in a wheel chair and her mother and could they both come in together. I had stood in line with them, the daughter was completely dependent on the mother to push her and help her communicate. The rude employee I dealt with said no, if they want to come in together they need to wait and let someone else go ahead of them because they could only allow one more person in! I was so disgusted with this that I said “I’ll leave so they can shop together!” And then I walked out! I have not been back and I’m seriously considering never going back! Also I think the rude employee was a manager!"