Dunkin'

"This has to be one of the worse locations. The service is horrible. I put in a mobile order for a sig latte almond milk no whip the drink was made wrong with regular milk and whip when I said this drink was made wrong(after waiting 7 minutes for a mobile order) the man snapped at me and said all signature drinks have whip. I said except I requested no whip the man scooped the whip cream off in front of me and tried to hand me the drink I said no he stormed off slamming stuff while remaking it because he refused to refund me . Then I asked for 5 blueberry donut holes they gave me 5 random ones not 1 blueberry I accepted it and left because it just wasn’t worth the back and forth"

"Drink and donuts were ok, not great. Counter worker wouldn't do my app deal, so I just paid full price. All, and I mean all tables were dirty. Wasn't busy. If it's that dirty in the eating area, I can only imagine what there work area looks like. Not going back"

"i am from out of state staying here for a few months, and have never been to a worse dunkin. there is only one competent worker who does not give back lash and can make orders correctly. i go almost every morning if not every, the employees always argue and have a nasty attitude. customer isn’t always right but if i order a coffee specifically i want it to be correct and get my moneys worth instead of not taking more than one sip. it’s embarrassing on themselves, their manager, and higher ups to have the audacity to yell at people in the drive through and argue back with people when it’s literally their job to make coffee and they can’t comprehend that task. worst service i have ever experienced from a fast food/ drive through. if the items were all correct and they just faked a smiled i would have no complaints but i want what i pay for and was told today if i want my coffee remade i need to pay for all the remakes. i say my order exactly how i want it not my fault that they aren’t able to make it, again when i go almost every single day. i can taste that the coffee is at least a day old."

"My wife and I went to Dunkin’ Donuts in Eagan off Yankee Doodle road this morning and the manager was very rude, defensive and racist towards me because I am a mixed American with black, Puerto Rican and my wife is a Latina and keeps mistaking her as a white woman and keeps coming to us rude every time we come there to spend our money on coffee. Somehow we always end up with a messed up order and every time we bring it to their attention they always come to us with a snotty, rude attitude. I would suggest that no one go there, and I see why they are losing business. We had to buy our own coffee maker to make our own iced coffee because they can never seem to get it right. They always seem to repeat the order and always end up making it wrong. That the manager told us this morning that she was going to review the camera which one of her employees was very rude when we went to scan our Dunkin’ points, close the drive-through door without taking our card for payment and then ended up with a whole snotty attitude so another person came to the window and ignored that I told them that they need to correct their customer service skills. Then today another lady came to the window and asked us as customers why do we still come there?. we will not be going there anymore. Thank God we figured out how to make it on our own, instead of wasting our money dealing with rude restaurants. The Dunkin’ Donuts in Eagan is by far the worst one we ever been to and would never do Dunkin’ Donuts in the state of Minnesota again. When we received the large “iced” coffee there was no ice in the coffee and the taste was horrible and the manager had forgot the carmal drizzle we request, so we repeated the order for what when it was repeated twice and still mess up my coffee smh!!!"