Caribou Coffee

"Idk about other reviewers but I go here daily and the service is always great. Sometimes the drink flavors have been inconsistent day to day but nothing to complain over. Everyone who works here is always kind and willing to provide good service it seems."

"I ordered a sandwich got some egg bite thing instead. I went in thinking it’d be faster than the drive-thru but my order came last after all the drive thru cars in line; this is the second time this has happened to me."

"So disappointed with my visit today. My drink was served with spoiled milk you can tell by the taste look and smell. my sandwich was burnt to a crisp on top and was packaged so messy the entire bottom was ripped off by the bag. The service was ok but they must need better training or to just be more mindful of things before sending it out the window because $15 for an inedible sandwich AND drink is again so disappointing."

"I just came here a few days ago, service was okay and not terrible. I came back today. Everyone here is so mean and have such a bad misdemeanor. I ordered a drink I’ve never tried before today through the mobile app as I sat and studied and I heard them make fun of me and my drink and were grossed out I’d get a signature drink? They’re so utterly disrespectful and rude. Not to ignore my chocolate chip croissant was frozen on the inside…"

"I’ve always preferred Caribou over other coffee shops until now. Tried this place twice and both times were horrible! The first time we waited a long time for our beverages. When we finally got them, one was not even closely related to what we ordered. When we told them, they promised the correct drink. After a very long time, we had not received the correct drink so we asked about it again. Some time later, a larger size of the correct beverage arrived but we were near ready to leave after having waited so long. The second time, we ordered two drinks, two pastries, and $75 worth of gift cards. Their checkout system is very misleading so I ended up leaving a $14 tip on a total that included the gift cards, which I realized too late. Again, we waited a ridiculous amount of time for our drinks. When we didn’t receive our pastries, I went to the counter again and asked for them. After we got them, I sat down again and then returned to the counter to give feedback. I told the two people working there that this was the second time we had had a bad experience and both times I had left an excessive tip and that they needed to “up their game”. The woman who was working there then came over and proceeded to tell me she was the manager and to lecture me on how company policy is that they wait on drive through customers before in-house customers. She also went into telling me that “that other man waited longer than you so that’s why he got his stuff first.” I had no idea who she was talking about since I I hadn’t said a word about another customer. I told her that, as a customer, I shouldn’t have to be concerned about her problems. At this point, she got increasingly more aggressive, telling me to “let her talk”. As she continued to rant on me, I walked away. Will NOTreturn."