McDonald's

"Worst experience I have ever had at a drive thru. I pulled up before the restaurant closed, according to Google. The person in the drive thru stated they were closed. I said ok we are sorry. According to Google, you are open until 11 pm cst. For the worker to let someone know this information should be updated so they have fewer negative customer experiences. Before I finished my sentence, the worker informed me that as the manager, he has been closed for over an hour. He said this very rudely and very condescendingly. I have over fifteen years of management experience, and five of those years where I was a manager at a fast food restaurant. I have never spoken to a customer that way and will never. I was not rude and was not demanding service or food, I just wanted to let someone know why they are getting customers in the drive thru after they are closed. This experience is unacceptable if a regular employee was working the drive thru, let alone a manager. I would recommend that until this location has a night manager who can handle customer interactions, you choose a different fast food location."

"I've only had positive experiences with those working hard on their night shift, despite there sometimes being a lack of crew members. Always so genuinely nice and friendly :) I forgot the dudes name that's aaaalwaaays working-- calls me hun or dear and is so sweet ... Give him a raise, he absolutely deserves it. I'm there 1-2-3 nights a week so my toddler can get her French fries and indoor play thrwough the winter months, and he is always there and always so positive! McDonald's food will probably always taste the same, that's the McDonald's way- but retaining staff like him, especially in the fast food business, through thick & thin, is something worth mentioning!"

"I ordered 2 plain double cheeseburgers and I got them with an immense amount of onions on every layer, between the patties and imbedded in the cheese like it was done purposefully. The rest of my order was correct? I don’t know why they would do this"

"Went to the Cedar Ave location in Lakeville and the staff at night don't seem to care about customers needs and/or cleanliness of the restaurant. It's summer and sweet tea should be available up until close or somewhat near that time. It was 6:30pm and no sweet tea. I was told they don't make any more after they run out. Tea is one of cheapest things to make and if you waste some, that is part of running a business. Would like to see both teas available in the dining room for customers to get themselves. Tired of waiting forever for someone to make and then make it incorrectly. I prefer sweet but not too sweet and they won't make it the way you want unless it is 1/2 cut. Dining room is never taken care of and cleaned. You have kids joking around up front but can't clean up messes in the dining room. You make suggestions to mgmt, but it never gets resolved or staff don't take care of things that need to be taken care of. I mentioned napkins/ lids/ straws out on different visits and stay to eat to see if it is taken care of and of course it isn't. Doesn't seem anyone cares about the customers anymore. The tray on the table was there for 1.5 hrs and still there when I left."

"Was excited to take my daughter here to the play area for her first time this morning. Got her a fruit & yogurt parfait (slow service today, even though it wasn’t that busy). Then got in the play area and immediately regretted coming... dirty, dirty, dirty. Mind you- I didn’t expect perfect, but there was no attempt to clean this area before the morning- let alone this week I’m guessing. We won’t be back."