Barnes & Noble 13131 Ridgedale Drive, Minnetonka, MN 55305

"I love getting new books and I’ve been coming to this location for years and they’ve only seemed to improve. I was in recently to thin out my wishlist by finally buying some books on it and an employee there, was amazing! They not only helped me find what I was looking for but they also recommended so many fantastic books! I ended up getting 2 of the 3 they recommended and I’m currently obsessed with Poison for Breakfast by Lemony Snicket that they recommended. They also helped me locate a book I really wanted that was out of stock and put it on hold for me for when it got shipped and it only took 2 days to get the email that it arrived. Additionally, if you’re a real bookworm, the membership is a ridiculously good deal. $40 for a year and you get discounts and rewards etc. Thanks again"

"Kathryn at the register was amazing! She made my day by bonding over similarities and by telling me about the membership for educators. She went above and beyond. People should learn customer service skills from her. Thank you so much :)"

"I went in about 30 minutes to closing time looking for a nice journal. At first I only saw the small amount of journals they had on the display table by the entrance, but a member of the staff pointed me in the direction of a vast amount of journals and explained sale prices to me. It was a nice selection of blank page, lined, self care journals and more. They had a journal for every cause. The prices ranged from low to high, so depending on your budget it was something there for you. I love the journal I have!"

"Clearly the store manager could care less about any level of customer service. Tried to exchange 2 books given for Christmas and didn’t have a receipt so Mary the manger informed us that books can be bought any where thus a receipt is required. We had a book at store pick up and when we said to return that she pointed to another area and said “she can help you” while pointing across the store. Not only has B&B lost my business for life I will also tell this story over and over to ensure none of my family and friends frequent this company. Sad that a simple exchange (literally needed a different volume of the same series and a hardcover version of the same book) has now turned into lost revenue for the day and a loyal customer. Mary, you shouldn’t be working in retail as your etiquette is quite atrocious."

"I enjoy this location solely for its size. The product and size of the location are mind blowing. Customer service isn't there, all staff were silent and or looking busy. If you do your research on what you want to find, I'm sure you'll find it here. The cafe is even a great size. Now with the customer service being nonexistent, I could spend hours here unbothered. You can find a spot and read your day away. Magazine section is unbelievable so if that's your jam, this is the place for you here. Great parking, I can always find a spot close to the door. Your kids have an area to stretch their legs, even if there are multiple families in the area, you'd need 8-9 families to feel crowded. Overall I would return, again, the amount of product here is amazing and I can always find the book I'm looking for."