Panera Bread

"This location has struggled with staffing for a while now, but my last few times in I have been very pleased with some of the new employees and the manager. This morning the drive through was closed. I went in to order. Something I was charged extra for they did not have. I told them I wouldn’t bother with a refund, but the manager still gave me a cookie, which my daughter will be very happy about later. As I left I told him “thank you I really appreciate it”, he responds by saying he appreciates me, and double checked to be sure I got the cookie. Small things like this are actually so big. Good customer service is hard to find these days. Not to mention, are we all a little grumpy in the morning? Thank you Panera Brooklyn park for being up early for us, and happy Friday!"

"Do NOT leave without checking your order. We both ordered salads that should have had chicken on them. My salad had no chicken (just lettuce and wontons) and my partners salad had no chicken or bacon (lettuce and egg!!). 75% of our order was wrong. Worst Panera experience we have had."

"If I could give no stars I would! I am seriously upset. I did an online in store pick up for my lunch break. I had to customize my sandwhich because there are certain things I don’t like. They gave me the original sandwhich! None of my customizations! I was so upset when I got back to my office and notice ONIONS!!! Ruined my whole lunch!"

"Got home 3 miles away and my salad only had half of the ingredients on it. Had to go to my own kitchen to add to it. Called and was promised a voucher would be mailed out that same night. Don't believe it was ever sent as I never received it. Will not be returning there as they did not make food the way it should have been And never made it right as promised. Lost my business!!!!!"

"I am a food critic. Today we went to Panera in Brooklyn park. I ordered an Asiago bagel sausage and scrambled egg. What I received was a bagel with spinach, egg, avocado, and tomato’s. I also ordered a peach blueberry smoothy. The smoothy definitely was not what I expected it didn’t taste great but it was ok. My friend ordered a cinnamon bagel with cream cheese and a mix berry parfait and also a peach blueberry smoothy. Her parfait was amazingly watery, and then she added the nuts. She didn’t really like it. Now when I went to open my sandwich I realized it was weird. I was not given the right sandwich. Pictured is that sandwich. The lady at the window was not paying attention to us and I asked her 3 times if she needed my number. She ignored us, she wouldn’t respond. Nothing.all the food we bought totaled $30.38"