Merlin Complete Auto Care

"I will start out saying most of my experience here was good until I brought in my vehicle for an oil change. I also asked them to look at my brakes specifically the driver’s side rear as it was making noise and down to metal on metal. I was told that the brake caliper on that particular wheel was “froze up” and due to this that I needed to replace both rear brake calipers as well as the rotors and brake pads on each wheel. I found this to be a bit odd as the vehicle was pretty new and only had 40k miles on it. I chose to bring it to a local Mitsubishi dealer hoping that the calipers might be under warranty. Turns out there was nothing wrong with the calipers and neither needed replacing saving myself the nearly $800 they would have cost. The Mitsubishi dealer fixed what needed fixing and replaced the worn rotors and brake pads. Brakes have been quiet and worked great since. I tried numerous times to contact Merlin’s in Andover and never received any kind of response. I can only assume that they either straight out lied about the calipers needing to be replaced or just didn’t take the time to figure out what the actual issue was. Either way I was not happy but I guess I will never know as they have never returned my messages about the issue. This surprised me as I have used them for a few things in the past and was always happy with the work."

"They were very prompt with their service, didn’t play any of the usual upsell games you run into at most shops, did a great job reasonably…and were extremely friendly a nice chat with. Their a fairly new shop that understands what service is all about, I highly recommend!"

"Keith and the crew are awesome. Great customer service! I've been taking my 3 cars there for a couple of years now. Highly recommend."

"I’m a certified diesel mechanic who brought my truck to This place to have an alignment done.. I can’t even believe I’m saying this but this place actually told me my truck needed $1800 of suspension work in the front end of the truck I took a video of all of the suspension components in the front end of the truck before bringing it to this shop To show that everything is tight and nothing is loose at all anywhere They would not align my truck and blatantly lied to my face, saying that I had numerous loose pieces of suspension, which is not true at all I brought my truck over to heartland auto in Ramsey to have them align the truck and wouldn’t you know it! My total was $129 for the alignment and no parts needed. Everything was tight. Absolutely unbelievable. I wouldn’t recommend my worst enemy to go to this shop Merlin…"