Starbucks,

19179 Freeport Avenue, Elk River, MN 55330

"I was coming from dropping my father off at the airport very early at 5:30 AM. This very sweet girl named Katie took my order and we had a very lovely conversation. It truly made my day so much better best Starbucks ever."

"I googled Starbucks and saw the Elk River location was open on Christmas. I live in Otsego and drove 15 min there. Put a mobile order in at 12:25 when I got to the parking lot and waited in my car. At 12:45- I attempted to walk in and the doors were locked so I called. A girl named Jordan answered and said they were way too busy and that I should call Starbucks customer service and get a refund. Although I understand they are backed up- I put an order in while they were still accepting orders. Instead I wasted 1 whole hour between driving and waiting for a coffee I didn’t get and paid for. I feel the situation could have been handled differently. I would have been a lot less upset if she told me to wait in the drive thru instead of wasting all that time and driving away with nothing."

"I stopped in for a venti hot chocolate. When I entered the store, there was no one ahead of me in line. I placed my order and then waited and waited and waited and waited and waited and waited. At least 20 minutes later, I finally got my hot chocolate. I got out to my car and it tasted really bad. I brought it back in and they remade and acted all put out. Apparently, they serve ALL of the drive through customers BEFORE they serve their dine-in guests. What a waste of time!!!!!!!!!!!!!!!!"

"This startbucks is definitely one of the best locations. I leave early for work, so at 5 am they are open and all so friendly and it's just a great way to start my day! Their drinks are always almost perfect too"