Caribou Coffee

"I visit this location frequently and have had fantastic service every time!"

"This isn’t the first time and I feel first times are one-off’s, but you won’t get a full drink at the Otsego location. I ordered a medium mocha - no chocolate chips or whip because I go for the coffee, not the toppings that take away from it (my opinion). First picture is about 1min after receiving (I was driving, had to pull over). The second picture is after the froth was stirred away. Not a sip taken. Why are customers receiving a drink that’s 4-5oz less than what was ordered? I understand the concept of making the mocha coffee, however I haven’t experienced this issue at other locations. The service is nice and timely, however how can Caribou charge full price when you’re being shorted at least 4-5oz?"

"This happened on March 23,2023. Well I don’t buy my drinks or shop at any caribou Coburn anymore! First, kept getting charged between $15-17.50 for a Large carmel cooler with extra shot and extra large turtle mocha! This price include 2 perk discount applied! Actual price should have been no more then $14.87 for the drinks with all perks applied! I did the research, the manager decided to bash me instead! When I question the original price and etc, they dropped it to down to $16.50! So said forget it! Called Caribou customer service to complain! The Caribou manager, emailed me stating that I disrespected and belittled her employee! Yet I did no such thing! I speak loud due to my children hearing impairment, at no time did I even disrespect her employee, or belittle her! I felt more disrespected from the manager because she served me before and I question the price difference, and learn it’s due to tax and up charge by the different stores but not by more then .50 cent from customer services! I felt more discriminated due to my speech, skin color, and watching the white female employee slight smile smirk, as I ask why it cost more for the drink! Yet, I tip good depending on how good the drinks are done right! Needless to say I stop going to all coburns because I as an Asian felt racism and discrimination at this store and never stepping a foot in another Coburns period! I drive the extra mile to get better services and treated better by others!"

"The girls always seem so nice but my drinks are never right. I order the caramel cooler every time and it’s different every single time I get it. Sometimes it white, sometimes it’s caramel colored and sometimes it’s black! Today I got a free large hot chocolate for my birthday, the girls were super nice and wished me a happy birthday and then gave me a cup that was half empty … ugh. It’s a shame because this Otsego location is so close to my house and on the way to everything but at this rate I’d rather drive to a further one to make sure it’s correct."

"I love caribou but this location is actually the worst. Always takes over 7 minutes for two drinks for me and my husband, and our sandwiches are never hot. We go to this location a lot because it’s on the way for us but it’s always so bad. The workers are friendly but I’m sorry they are not good at their job. Today we waited for 10 min, paid $7 for each coffee and they forgot to add the syrups. And the sandwiches were not hot again. Do better."