GATR Truck Center

"Went in to get a code read for a check engine light and they choose to do a full inspection without my approval charged me $830.00 for nothing told me my pumps were bad my egr cooler and turbo wanted 16,400 to fix everything went to other shop they checked found 1 bad cable to my ecm changed it charged me only 400 and my truck works just fine. You should be Ashamed for your lies"

"I recently went to GATR of Elk River for service on my Volvo Semi. As someone who has previously worked at dealerships in Parts, Sales and Service, the culture in this service department is close to the worst I have seen or experienced. I asked the service writer to include specific locations I had already diagnosed on an air leak on my work order and she wouldn’t. Then, they would not allow me to see what work specifically the technician had completed because “the Technician is going home in 10 minutes” yet he was the only one that knew what fittings had been replaced. Upon billing they charged me twice for a valve even though one was clearly a warranty issue as it was a bad part from the factory. After picking up my truck, I noticed the air line on my firewall that I had originally requested to be listed on the work order is still leaking. It took multiple phone calls to the store to get a response from the service manager who was more argumentative about the situation and told me that no matter how much I was paying, I would not be able to speak with the Technician who worked on my truck. At the point of writing this I have not been reimbursed for the valve that was clearly a warranty issue, and I still have no further contact regarding which fittings the technician actually replaced. I did have a constructive conversation with Curtis Patrick the Director of Service for all of GATR but he left it in the hands of the Service Manager at the Elk River location. If you need service, go to NUSS. Avoid GATR Elk River!"