Quick Lane

"I went there to get a tire changed and then I was told that they couldn't change my tire because they didn't have the correct lug nut tool for a 2011 Mercedes Benz E350. And I'm sitting here at a car dealership thinking how in the heck can they not have the correct tool?! Then I was about to leave but then I came back into the showroom and talk to the manager and I said did the mechanic even look in the trunk I mean all the parts that fit this vehicle to change the tire are in the trunk. After 2 hours of being there I finally got my tire changed for $28. It should have been more like 10 after all the stress I had to go through for a tire change"

"Very compassionate service. I got a flat tire close by and they helped squeeze me in and patch my tire, even on a busy Saturday."

"Jeep headlight bulb and windshield wipers were replaced even though tech had difficulty with replacing bulb. Not tech's fault but due to reaching it. I was kept informed of progress during appointment."

"Called Friday to get a quote on 4 tires. When I called back a few minutes later the service desk was closed for the day, "would have to call back Monday". Monday morning I had to repeat specs several times to tech like he didnt have a piece of scratch paper. I had the size, load range, brand and model and still had trouble. Friday quote was $137, Monday was $155. Without a written quote they would not honor the earlier quote. Honor is the operative word."

"Called in to see if they would do an oil change for my car and I was told that I had to have an appointment which I was fine with. What I was not fine with was I came in for my appointment time and it still took them 2 hours to do an oil change what about that is quick. I will never be bringing my car here again and unless you like waiting around for something that shouldn’t take this long I suggest you don’t bring your car here."