Tires Plus,

3001 South Frontage Road, Moorhead, MN 56560

"Online scheduling is worthless. We requested an appointment Sunday for an oil change and tire repair. I showed up at the requested time only to find that the shop was closed. Another customer was also waiting for a non-existent This wasn't reflected on Google or their booking website. Frustrating experience. Update, was told by the social team that a local manager would get back to me within a couple of business days. Nothing happened within a week. To their credit, a regional manager got back to me after I reached out again. Local management obviously needs some basic communication and problem-solving training. I'm still done w/ Tires Plus. It takes a few minutes to update a Google listing. It takes 30 seconds to scrawl out a sign on a piece of paper."

"I'm impressed most with Jack at the front counter, who helped air up my spare tire and tighten its lug nuts to the proper degree even BEFORE I had the tires replaced. He's also the one who alerted me to the need to replace the springs/struts in the front of the car, and who told me about TP's 6-month no-interest financing option to pay for it. Thanks!"

"Not a very wide selection in stock. Seemed to only have the more expensive tires on hand. They sneak in a $80 insurance without asking you. On the plus side they were the quickest option in town. Turn around time wasn't bad at all."

"DO NOT GO HERE!!!! They have absolutely the worst customer service I’ve experienced!! Twice I have made morning appointments online for tire repairs which have been confirmed via email. Even with confirmed appointments, I got put in the first come first serve line which leaves me without a car ALL DAY!!! The last time my car was completed late afternoon. This time they didn’t get to my car before they closed. There was no communication that they were planning on keeping my car overnight."

"I brought my car in due to it shaking at higher speeds & I noticed my front tires were wearing bald. Side note I had bought all new tires from them 8 months earlier. They told me it was a my suspension was bad & my front passenger side ball joint was bad & they needed to be replaced plus 2new front tires. Because the suspension & ball joint caused the tires to wear unevenly. I paid almost $1000 to "fix" this. Picked up my car only to discover it was now making a horrible noise whenever I turn & my car is still shaking when I drive at higher speeds. Brought it back & they stated I now have a bad front driver's side CV axel that will cost another $500 to "fix". I told how could that be because it wasn't making this noise prior you guys working on & now it is. The technician response was "well there's really no way to prove that. So would you like us to fix it or not." I can not believe that this happened!! Money is tight in my household & for me to struggle to come up with $1000 was so hard & then to have none of my problems fixed & now basically have been given another is devastating. I feel very taken advantage of & they take zero responsibility for messing up & expect me to pay them another $500 to fix their mistakes. Unreal. Just terrible!!!"