Petco Grooming 9480 West Northern Avenue, Glendale, AZ 85305

"I made two grooming appointments here at Petco. During the first appointment, after waiting 15 minutes in line for a scheduled appointment, the groomers informed me that my dog’s rabies vaccination had expired. However, on the actual rabies certificate, it is documented that his rabies vaccination is still good for another 3 weeks. The grooming stylist at 9480 W Northern Ave Glendale, AZ 85305-1104 informed me that I could get my dog a rabies shot at the Vetco clinic later that same day and can schedule another appointment in 24 hours, which I did. At the second appointment, 48 hours later, the groomer told me that they will not accept my dog due to his very mild heart murmur. But two days prior, the groomer told me that it is perfectly fine to bring my dog as long as his rabies vaccination is updated. Explain this PetCo policy to me. Is Petco discriminating against my dog because of his health condition. Would Petco like me to neglect my dog because of a heart murmur? Heart murmurs in dogs are very common, so is Petco telling me that they discriminate against all dogs with a heart murmur? When I booked this appointment, Petco said that they would work to accommodate my dog and his personal needs, but clearly that is false. There were three occasions where a Petco stylist, veterinarian, worker, or groomer could have told me that my dog would not be able to receive a service at the Petco grooming salon. But instead, you wasted my time by providing me with very vague and incorrect information. I even took off work to take care of my dog, but Petco clearly wants me to neglect my dog’s needs. Nobody explained to me the reason behind my dog not be able to receive services, the stylists just wanted us to go away. If they explained it to me, I would understand. But, no, the Petco stylists were rude, and that is okay. My dog is better off getting his needs met somewhere else. My dog and I have been very loyal customers to Petco for years, but we will take our business elsewhere from now on. I will not allow Petco to treat my dog this way."

"Took our Yorkie to be groomed twice, the first time we were extremely disappointed but thought it might just be the groomer so we switched but we had the same problem. We gave her specific instructions that weren't followed, we even gave a picture. The work was patchy, choppy and uneven. They make you pay before you get to see your dog so we couldn't ask for our money back. Definitely will not be coming back"

"After explaining in great detail that I did not want Mac's toenails ground because of an injury, they did it anyway. The grooming department does not seem very organized, and I will not be back for grooming."