Cool Water Pool Service

"terrible driver, drove past me then tried to get in my lane almost hitting me, then did it again. then waved after! hope you’re more professional than that when you’re working, since you’re driving a company car"

"During my time as a customer I had to complain multiple times about my pool service. I had a green pool for 3 weeks in 2017. Finally I decided to watch as service was being provided and no chemicals were being added, the chlorine tabs were not replenished, etc. This year (2018) I noticed that the cap for my floating chlorine tablet had come off and was in the bottom of the pool. I waited to see if they'd get it out. Nope! I also had a complaint on the status of my pool after it was serviced the following week as it looked awful and the vacuum wasn't working. I spent my own time cleaning the skimmer baskets, unclog going the vacuum, etc. I contacted them with pictures of the status. I asked what would be done to rectify the situation and was told they would "make sure its 100% on the next visit." The following visit we were home. The guy spent 4 minutes on the pool before leaving. The vacuum was again clogged and not working immediately after he left. I went out to check and it was clogged by the very cap for the chlorine holder I had already complained about, which was still in the bottom of the pool. I called the owner again to tell him his guy did a horrible job and while in the middle of the call he said the guy who cleaned my pool was calling him, so he'd take his call and call me back. Never happened. I finally called him back to cancel service. I asked for a refund for this month and for him not to return for the rest of the month. He agreed. I'm still waiting on my refund, have followed up with him and he now no longer responds to my messages, so I guess I'll have to dispute the charge with my financial institution Don't do business with these guys!"