Sunset Spas

"Incredible service. Doug was so knowledgeable about all the tubs, he answered all our questions with ease and told us more information than we even thought to ask. There was an easy financing option but the price was so good we paid in full. From the second we walked in he took care of us. Amazing Deal. We ended up with so much more in our tub for much less than the other shop we looked in. The entire experience was so positive and both me and my husband will tell our friends to shop at SunsetSpas with Doug. He gave us his card and said to call with any questions or concerns. FIVE STAR EXPERIENCE"

"The original experience when we purchased the hot tub, was good of course, we were buying a $10,000 hot tub, it all went bad from there, the delivery experience was awful, first they could not find our tub two weeks after we paid for it, then it took two weeks to get it delivered, but that was two years ago. Now we need some parts, one of our headrest broke, and one of our diverter valve handles broke, so I stopped in to buy some parts and was told "we do not sell parts", call a hot tub repair person. Then I went to the website and went to chat, I explained I was looking for parts, I was given a number to call, I tried calling several times with no answer, so I left a message a couple of days ago, no one has called me back. I will look somewhere else if I or someone I know is looking for a hot tub!"

"I purchased a Sundance Spa from Sunset Spas the end of March 2023. This was at a Park Mall sales event. The delivery crew damaged the cover prior to delivery. I was assured a cover was ordered that day. It has been 4 months and I still do not have a cover for my spa. I have made multiple calls and each time I speak with a customer service person I receive a different answer. The spa itself is great, however I would be very reluctant to purchase anything from Sunset Spas. It appears they are fine selling the hot tub but not standing up to their promises if something is damaged or wrong with the product they sold."

"We just bought a spa at Sunset in Tucson during the tent sale. Jesse was a great help, explaining all the options and did not rush or push anything on us. After the purchase we then called Maria that helped us schedule and finish the transaction. She made is very smooth and painless. Then came delivery. Craig and his crew showed up and removed the busted spa and brought in the new one. Craig was great, explaining ever step to us and showing us the features of the new spa and giving us some helpful hints. when Craig was done everything was cleaned up and removed with no footprint in the back yard. a great duo; Sunset spa and Craig."

"We purchased a spa from Sunset Spas on Costco Drive, November 26, 2022. Doug Crawford was very knowledgeable and helpful. He was never pushy. He is a "A" personality without a doubt, but I am OK with that. After a lot of questions and visiting a competitor, we went with a Sunset Spa (house spa). Best words I could use for a unit on display with no nameplate on it like a Jacuzzi or Viking. It is actually a Sunrans model SR878. But, good luck finding that out, unless you research the internet like I did. I set up for delivery with Maria. She was awesome and easy to work with. Three weeks later, as promised Mark and his crew showed up with our new tub. About two hours later it was installed, up and running. Mark gave me a start up kit, manuals and a rundown on operating the tub. I would recommend you give Sunset Spa a try if you are looking for a hot tub."