The Cleaning Authority - East Valley

"I have been using the Cleaning Authority for 3 months now and I only have positive things to say about them. I paid the extra $10 to have the morning time slot in my tri-weekly service and they are always prompt. There is a different crew each time but they are always kind and do a great job. If there is ever something they miss I make a note on my app and the office always follows up with me and makes a note on my account. I’m so grateful to have help keeping my house clean!"

"The Cleaning Authority came to my house for the initial clean on 2/8/24. In their “agreement”, they estimated that initial cost would be $305, based upon other homes with similar square footage. I did not tell them until after they arrived they that they would not need to clean the two hall bedrooms. Two women arrived at 1:00 and proceeded to start upstairs. They were both upstairs cleaning for nearly two hours, almost half the time they were there. This is noteworthy because they had a third cleaner come in to assist with downstairs. Needed more time to clean then estimated. 50% more time?! Laughable! The final charge for the initial clean was $507, hardly the $305 they quoted! This after two bedrooms were excluded. I have read several otter reviews with similar initial experience. A pattern? To add insult to injury, they missed all kinds of things . See pictures attached: 1) broke wood blinds and did not notify me. They finally agreed to pay for repair by excluding cost from next clean. That was an “estimate” so I have no idea what they plan to charge me. It doesn’t matter because there will not be a next clean! 2) did not even attempt to clean master shower(see pic). When I asked the cleaner why it hadnt been cleaned, I was told I have to go back to the travertine seller and see what “special” cleaner is necessary. What???!!!. Did not clean hall bathroom tub as well. 3) did not touch the ceiling fan in the Master. They do one bedroom upstairs and didn’t touch the ceiling fan! 4)Wouid not use a pumice stone to clean toilets. 5) neglected to clean large pictures(dust in glass). See pictures. 6) Missed dust on open shelves(see pic). This is NOT a serious cleaning company. I would not recommend this company to my worst enemy. Their service is terrible. Invite them into your home at your own risk!"

"Wow! Melissa & China did a GREAT job cleaning my house for the 1st time. My house is the cleanest it's been in awhile. They even put up with my yappy dogs! I have requested Melissa & China every time. and I look forward to their next visit. Thank you Melissa & China ! You're real sweethearts. What a great Christmas gift to myself. You should do the same:)"

"We used this company for over two years and were mostly satisfied with their service. The breaking point was when we had a set of plantation shutters completely fall down and break into pieces while being dusted by cleaners. We open and closed these same shutters daily with no issues- so the fact that they fell down with such force, also damaging our dining room table is so upsetting. The company did absolutely NOTHING to reimburse us for the cost of the broke shutters or damaged table. Do not recommend ever using this company."