Zerorez

"Super disappointed with zero rez. Was scheduled to have them clean my sectional today starting at 4pm. Got an email 90 minutes beforehand saying that my appointment was cancelled, even though I didn't cancel anything. I called immediately to see what was going on, and they insisted that my husband left a message cancelling. I assured him that my husband did no such thing, seeing as he is out of the country and didn't even know that I had the appointment scheduled, and that I'd still like to keep my appointment. After waiting on hold for 10 minutes, I was told again that my husband DID leave a message cancelling. I asked for more details on the message and they said the caller announced himself as "Mr. Frame" (which my husband never does) and also called from an anonymous number. Sounds to me like a technician wanted to get off early so they faked a call to cancel their last job of the day. Regardless, the whole situation was bazar and she wouldn't believe me that my husband didn't call and refused to keep the originally scheduled appointment (even though I called to fix the situation within 30 min). All in all, I decided to go elsewhere for obvious reasons."

"After using this business several times, their carelessness and a lack of accountability guarantees that I will never use them again. Even the previous work I had them conduct at another location required them to come back out to make it right. This time asked for a senior tech due to the nature of the work that needed to be done. The young man that came out was very polite but clearly inexperienced. Upon his departure, I discovered several wall gouges and a nick in the front door from the equipment. I had just spent over $1000 having the interior touched up and repainted in areas, including the front door. So, it cost me more money to have the painter come back out and fix the issues created by Zerorez. After calling the business and submitting pictures a week ago, I have yet to hear back from them. Zerorez gets a big zero from me."

"The technicians were super professional and went above and beyond by helping me tame the dogs/pets. Technician took his time to explain everything thoroughly and gave tips about what color grout sealer would work and gave plenty of examples. Lived here 11 years and grout was dark brown and stained. Now floors look brand new again. Highly recommended. Before and after photos below"

"Technician came on time. I wasn’t ready for him but he was patient while I moved things. He came in spoke to me checked the areas I needed clean. And reassured me general carpet cleaning would be sufficient. I had 2 senior dogs who were having accidents and was just spot cleaning as needed but after he left, they look and smell great. Will definitely use zerorez again in a few months when I need them again. It’s been 2 hours since they came and I am happy with my device as of now!"

"Zero Rez was awesome and worth the money! They were ahead of schedule, very engaged during our walk through and listened to all my requests. They worked thoroughly and productively, were good to communicate throughout the cleaning process and were very respectful and complimentary. The end product is beautiful, clean, and fresh. Awesome work guys!"