Palm Tax & Accounting 6909 West Ray Road Behind Mukutus in the Home Smart Building, Chandler, AZ 85226

"The new girl at the wrong address was great very professional very talented in what she knew on taxes. Please have the extra 9 removed from your Web site and place a sign so you are easily found"

"Very disappointed from day one. Gena does not return phone calls or emails for at least a week if you are lucky. We paid her to do our 2019 taxes then in early 2023 was asked to come in and sign a missed signature. Come to find out the taxes still have not been filed and here we are in August. The only reason I found out was because she was doing an OIC for us and we got denied twice. Each time she asked for more money. The last time she acted as if she didn't know why we were denied, saying it should have went through. Well after today I know why now, all of our taxes were not filed. We worked hard to get this taken care of for the past 2 years and gave her thousands of dollars. She is currently asking for ANOTHER $2500 to file the OIC again. We have nothing to show for all of our hard work and money spent. She ripped us off multiple times and I want my money back for her negligence. Stay away from this place!"

"This business is terrible. They did not pay my payroll taxes (which I paid them to) for almost an entire year...I figured it all out when the IRS threatened to levy my home (LITERALLY). As a result of Palm Tax's negligence I incurred thousands of dollars in IRS late fees and penalties...and in some total lapse of my better judgement I still paid them for filing my end-of-year taxes (lesson learned and mistake would not be made again)! The worst part of all of this is that I have directly messaged the owner, Gena Jones, regarding the matter(s) and she has literally NEVER REPLIED. Money aside, a lack of accountability as a business and or business owner is the most disgraceful component of the situation for me. As a small business owner myself, I could never just ignore my clients like Gena. I have spoken with many other (former) clients of Palm Tax who the exact non-payment of payroll taxes and IRS incurred fees happened to so I have solace in knowing it was not just me, but also how unfortunate for all those people too? I'm sure they were or are being ignored just like me. Shame on Gena Jones and her poor / non-existent communication and total lack of accountability."

"if i could give less than one star, i would. They did not file my taxes as promised after paying for my taxes. up till now, the IRS has no record of my filling and I cannot get hold of Gena jones to talk to me regarding this issue. They told me they had filed my taxes april 18 and I waited 6 wks and called, they finally gave excuses and said they filed for extension which i doubt they ever did, I was later told that they had to send it by mail for some reason which they never did. Now I have to find some one to fix the mess they did. please run."

"Horrible experience. Run away as fast as you can. Tax returns not e-filed as promised until we checked on status over a week later. Then given bogus excuse as to why e-file was not already done. Multiple contacts to Palm Tax went unanswered. Visited in person to try to resolve tax payment issue. Palm Tax originally offered to have taxes due paid electronically. That never happened. Upon in person visit, found out that we would need to use a voucher and pay by check. Had we not pursued these issues, taxes would not have been paid. Do not trust this business."