Arizona Tax & Business PLLC

"Do not use this company to deal with your tax issues! I dropped my parents' taxes off the second week of February, and I now just got them back...over 3 months ago. I started contacting ATB the last week of May with 2 emails and 3 phone calls with messages to return my call. No attempt was made to contact me. After I emailed Kim (the owner) and threatened to call TPD and PCSD and a Lawyer, I received an email with an excuse. Kim said that she had been out with a medical condition for three weeks and that the office was also short staffed. Yes, I understand...but what about the other 8 weeks that you at on my parents' taxes? Also, an extension was filed with Federal / State without my parents' consent. I'm not sure if this is even legal and am looking into it. I have filed a complaint with the BBB and am in process of contacting the Fed /Az tax boards. So, after 3 months of dealing with this company, I am done with ATB. Too bad because my parents have been getting their taxes done here for the last few years. They recently moved into a bigger space due to their business expanding, obviously they have too many clients now as their customer service reflects that. Kim's answer to this is to just ignore her clientele, their taxes will get done at HER pace. Beware of ATB...you will be sorry!"

"I met with Joan Schnell this week for the first time and she was wonderful! She reviewed my business accounts and tax returns (I'd previously prepared myself), and her expertise and caring manner were a true blessing. I was treated like a VIP from my arrival to my departure and I can wholeheartedly recommend Joan and her team at Arizona Tax & Business."

"Absolutely horrible business. I worked with Kim. I was told she was filing extensions and eventually couldn't get ahold of her. I had to go to the business myself and ask for my paperwork back. Didn't get an explanation or even an apology as to why my taxes weren't done. I was just handed back my files while they walked around barefoot. Not that it matters, just very unprofessional."

"I've been a client of this woman-owned local business since their beginning. The service has always been personal and above and beyond. I trust Kim with my whole heart (and future)!"

"Kim has been doing our taxes for the last two years and we’re very satisfied with her service. We used to use TurboTax but I felt that we weren’t getting the best return possible. She is very thorough and very knowledgeable and up to speed with the latest tax laws. Her prices are reasonable and the peace of mind you get from her service is an added bonus."