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Banfield Pet Hospital
3150 East Camelback Road, Phoenix, Arizona, United States
About the Banfield Pet Hospital
Banfield Pet Hospital is a leading veterinary care institution located at 3150 East Camelback Road in Phoenix, Arizona. Our dedicated team of professionals provides top-notch medical care and services for your beloved pets. From routine check-ups to emergency surgeries, we are committed to ensuring the health and well-being of your furry family members. Trust Banfield Pet Hospital to provide compassionate and quality care for your pets.
Photos of Banfield Pet Hospital
3150 E Camelback Rd Ste 1, Phoenix, AZ 85016, United States
Opening hours of Banfield Pet Hospital
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Banfield Pet Hospital
"Spent the last 4 years of bringing my two dogs to the Biltmore Banfield location either holding on the phone for an eternity while staff was dealing with people in the lobby, or waiting in the lobby while staff was on the phone. Every time. A few weeks ago I called to schedule my dog’s allergy shot and was put on hold for 7 minutes but my phone died. I called back and was put on hold again for 10 minutes. 17 minutes on hold just to schedule an appt. I called a third time and was told to ‘calm down’ and to ‘be patient’ when I expressed my lack of appreciation for being put on hold for so long. She told me they have a lot of clients, and at that moment I realized they obviously have too many clients to be able to give us medical care for our dogs. I asked her for her manager’s name, silence. I asked her if she knows her manager’s name and she hung up on me. This young lady’s name is Hadie (sp?) and she is the reason I have taken our dogs elsewhere. I don’t believe the customer is always right, but I do believe in a certain level of professionalism. The manager knows this happened because recently another person from this location called me to check on my other dogs annual visit and I told her we won’t be coming there anymore. She said she knew what had happened, that the manager was made aware right away, and that I’m not the only customer who is upset. But Hadie is still there, so I’m assuming the manager condones her unprofessional actions. I let it slide at the time. I had planned to call the manager but in the end decided I didn’t need any more stress from the situation and scheduled with a different location. But after that recent phone call I feel like pet owners should know what to expect from this office. That is, if they are ever taken off hold to actually schedule an appointment. Do yourself a favor, call a different vet."
"My senior dog was a patient of this clinic for over two years upon moving to Phoenix. Their customer service is awful. However the reason I feel compelled to write this review is that I was facing a major medical decision regarding my 12 year old dog and specifically asked when making the appointment that I would be speaking with a doctor. Not once in those two years did I ever have a doctor come in to an exam room to discuss my dogs health and well being and I felt it was the utmost of importance regarding a pre-op appointment to perform blood screening and discuss our options. After waiting 15 minutes for the doctor to come by after my dog completed her screening I was told he was too busy and would call me later. I have a very anxious dog so she was elated to be leaving the clinic. We returned home and about half an hour later my phone rang. To my frustration the person calling me to discuss my dogs screening results was not the doctor but the vet tech. I specifically requested to speak with a doctor and I’m sorry this was appalling and a slap in the face that my dogs pre-op care wasn’t important enough for a doctor to discuss with me. This clinic clearly operates under the mantra the more the merrier and that unfortunately affects our pets care. I would never recommend this clinic to anyone nor will I ever return. I would highly advise looking elsewhere."
"We love the care Banfield provides & I’ve been very loyal to Banfield for the last 15 years, 4 dogs later. We’ve only ever received loving care! My only complaint is availability but I realize that’s more of a workforce matter these days. I highly recommend them & always appreciate their thoughtful follow up calls. I also highly recommend their Banfield Comprehensive Care (it’s kind of like an insurance plan for $65-ish/month) for your pups first year or so. It’s worth it. I’ve always used it for my dogs but then transition to a more tailored pet insurance plan thereafter. Never an issue between Banfield & chosen provider."
"Dr. DeCamp is very nice and caring. Awesome doctor. Staff is great, the techs and front staff. Treat my cats with loving care. They explain what's going on and keep me informed."
"My fur baby passed in the night. I brought him to help with cremation. They are caring. They allowed time to say my final goodbyes. They explained what would happen then scheduled the cremation."
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