Blue Cross Veterinary Clinic 4111 North 36th Street, Phoenix, AZ 85018

"Best vet clinic in town. Always the sweetest vets and techs. Our favorite for more than 10 years!"

"I've been coming here since 2010 with my 5 pets and I have never had any issues. The care has always been great and so has the staff. Then yesterday I bring in a new kitten and I had the worst experience ever. I was simply asking questions regarding prices and what was necessary to have the kitten be safe around my child and this lady goes "we haven't had 30$ shots in 20 years. This isn't blue cross free pet clinic". I still paid for my kittens shots and left but this staff member is greedy and not helping your guys' great reputation. Terrible customer service on her end."

"Took our family cat in for a possible infected tooth/gums. Quick appointment. Dr. Peter was very friendly, kind, caring and professinal. He was also very reasonable and offered alternative recommendations to minimize treatment costs."

"It’s been over two months since my experience and I still have a hard time wanting anything to do with this practice. I’d been going there for 4 years. The main reason I want to write this is to help anyone else out there not have my experience and minimize the chance of their dog dying under their care. Sorry it’s so long but it’s so shocking I had to write it out. My dog got diagnosed with ITP, I first went to the ER. They treated him urgently and seriously as he had a very serious case of the deadly disease. They told me to follow up with my primary vet a couple days later for follow up blood work. I went there and realized quickly that Dr.Dutton had no idea what she was talking about or much about ITP. Her bedside manner is horrible, she was so nonchalant and told me to bring him back in 5 days if he’s not better. Well, with ITP it’s quickly progressing and serious. Then two days later, she called me to check in bc she saw I was at the ER the day before and after I told her I was going back to ER for a possible blood transfusion, she told me to basically prepare for my dog dying. Her words were “with cases as serious as his, it’s not good (when two days earlier her manners were that it wasn’t serious)…then asked how old is he? (I said 6).. well he’s had a good life honey … and the first dog is always the hardest (when they die).” That was her convo with me after not even being involved in his care. I was a mess. Additionally, her recommended next steps (removing his spleen) were never even a point of discussion at either of the two ER’s and specialist we worked with. I’m happy to report that no thanks to them, he’s alive and recovering. I am 99% certain he would have died under their care. I just wish they were honest about not knowing how to treat this. I’m also writing this I hopes they’ll read it bc they had the audacity to send me a bill for another $200 two months later bc of a clerical error… for a dog that as far as they know is dead. And for results THEY NEVER SHARED WITH ME. Wow. Blue cross, if you want the money, please email me bc I want nothing to do with you or talk to you. But I hope you’ll do the right thing and accept your error and delete that charge."

"We love the care that Blue Cross has given our family pets since the 1970s. All of the doctors and staff really care about animals and it shows. The appointments aren’t rushed and information is explained clearly. When we’ve had to put animals to sleep they are so caring and make a bad experience goes as best as possible. A big thank you to Dr Peter; he’s straight forward and doesn’t have us doing tests and procedures if they aren’t really necessary. I love this vet office and think you will too!"