H&R Block

"Whatever you do, don’t go to NANCY BENTLEY. Absolute horrid service. First, she doesn’t know how to use technology. Second, she’s slow, old and has dementia. Third, she doesn’t know how to do SIMPLE math. Told me to come back with more documents bc she doesn’t know how to calculate simple numbers that I provided, and thought I was committing fraud or something. Just lazy and old. She doesn’t need to be working there. How in the hell does she have a job!"

"Carol is amazing! I have worked with her for the past 3 years and every year it is easy and painless process"

"H&R Block in Scottsdale on McDowell Rd and Miller Rd is a Great Place to get your Taxes done very quick and affordably. I highly recommend having your Taxes done there. Ask for Bill he is awesome to work with."

"Do not go here. I went here for the tax advance loan. First I got there for my appointment to find out they took a walk-in right before my appointment. They told me I could finish my taxes over the phone. Then on the phone I repeatedly said I wanted to do the tax advance loan. They filed it and then I find out they didn't put me in for the advance and now i can't get my advance loan and have to wait a month. I would have just filed it myself. 300+ out the window. I'm trying to get in touch with corporate for a refund of services."

"H and R block is very unprofessional. It took me 5 months to get my refund back from them although they were supposed to send me within two weeks. I went to their office on 25 October and their employee made a wrong amended tax return and he was also rude to me. I realized the error when i was entering my car and went back their office. Also, The employee hadn’t put on his mask on my return. They promised to give me refund within two weeks, so basically during the first week of November. I waited for one month or so. No one called me or sent the refund back to me. Then i called them. Every time, their employee was telling me that they will send or someone is going call me. I told them I receive a lot of calls and please email or text me. They said okay. I didn’t receive any information and therefore drive to their office and talk to their manager. They gave me two numbers one ending with 5625 and another with 0101. I waited for 56 minutes on 5625 and no one responded. I called then 0101 and the lady on Scottsdale office explained me that she has no control over it and told me that “why has the receptionist even asked you to call this number, I told her that don’t send this tax issue over me.” I could finally talked to their franchise owner today. I was shocked when she accused me of calling them- I had been calling them to get my money back- they would not give my money back if I didn’t call them. The owner says she has called me before. First, I had told them not to call me- just email or text and their employee had said okay. Second, I just checked my phone now- she had called me on 18 February for the first time, almost after 4 months, although they were supposed to send the refund in the first week of November. A lot of headache and time-wasting. Very disappointing!"