H&R Block

"This place has been the worst place possible to get taxes done. Their mistake led to a 2k dollar issue. They have continued to inform me they would get back to me over the past 2 months and no one returns calls. ONLY GO HERE IF YOU WANT TO OWE THE IRS MONEY."

"My GOODNESS, H & R Block is nothing like they used to be! I’m finding that seems to be the case with more and more companies these days. I scheduled an in person appointment through their website, only to receive a phone call the next day, informing me that the office in which I scheduled the appointment was actually closed for the summer which I’m still confused as to why that option was even available if this was the case. So I booked a new appointment and it was for a phone call appointment with one Carol Sablick. Carol requested that I provide documents and we will go from there. I down loaded all of the documents to my account on H&R website and I then scheduled another phone call appointment but she never called and I messaged her via the website she never replied, and I never heard from her again. I contacted the Broadway/Rural location and reached a Maria Deshong who offered to complete my services. (I’m unsure of what the procedure/process is for previous year’s refunds) Once Maria “completed” my w2s i provided, she requested her payment of $264 and I in fact paid in full. Then the link where i made the payment instructed me to download my tax refund forms, print them, sign them and mail them to the IRS, etc to receive my refund!! I emailed Maria asking for a little explanation of some kind and she never responded. The forms are confusing and I don’t want to make any mistakes so I scheduled a phone appt with Maria and she emails me half an hour before the appt informing me the office is closed so can she call tomorrow and I agreed letting her know I’ll be available the same time. SHE NEVER CALLED, NEVER EMAILED, NOTHING! I went into work late so that I could make myself available for her and this woman doesn’t even have the decency to at least update me or reschedule the phone appt. Completely inconsiderate!!! DO NOT USE MARIA DESHONG FOR ANY OF YOUR TAX NEEDS! You’ve been warned!"

"I had a wonderful experience here. Front desk staff is really friendly and nice. Maria is wonderful-helpful and patient, she offered me advice on my amend tax return. I’ll come back to file my tax here next year."

"We have been coming to this location for over 5 years. Evelyn is great! She is always thorough, helpful, friendly, and has been able to answer any and all questions we have had! I like that H & R will talk to the IRS or State if any issues arise. I also love the emerald advance and the refund anticipation loan you can be approved for- who doesn’t love a little of their own money in their pocket early!"

"This is my second time going there. The employee are helpful and listened with care. My person was really good and explained every little step of my tax refund. I enjoy it and always felt welcome. Definitely will be back again next year."