Jackson Hewitt Tax Service 743 East Bell Road, Phoenix, AZ 85022

"Very disappointing! If you have bad credit do NOT apply for the refund advance! I paid almost $200 for the refund advance and told them I needed the funds for an emergency and that my credit was not great.. she said "no problem! the refund will be on the paycard within the hour "...20 minutes later...I get a text saying my refund advance was denied because of credit...AFTER I told them it wasn't good and they said it didn't matter! Now we're in a bind because she lied..I could have filed for FREE online and gotten my full refund!! Wow. Waste of time!! If you have bad credit do NOT do this!! File online and get your FULL refund!!...By the way..I read your response and you didn't even acknowledge the fact that your rep didn't explain the whole process!!! In your reply..you stated situations that are completely irrelevant to me and tried to blame the bank...take responsibility for your reps not doing their job properly!!"

"The service was excellent and the preparer was courteous and very professional. He verified my information repeatedly to ensure my return was error free. My accountant was unavailable so I used their tax services and I definitely recommend Jackson Hewitt!"

"At jackson hewitt it's always friendly, fast and accurate service! They treat me like family and make the process so seamless. I love that they also offer a refund advance earlier than everyone else and right before the holidays every year, it really helps out!"

"SAMANTHA GETS IT DONE! BEEN USING THE 7TH ST BELL LOCATION FOR YEARS. Samantha is the only one I use. And she knows her stuff! Super kind, super professional, never makes me feel judged or less-then. . Recommend to absolutely everyone."

"$350 for tax return? Give a break! Not coming here anymore. I was loyal customer for last 3 years!!!! $350 is with “loyal customer” discount which was $50. Initial estimate was $400! Stay away !"