Simply The Best Heating And Cooling

"Thank you so much Charlie for your fantastic help with checking out my air conditioner , attic and answering all of my questions!!"

"Abel Lipps was our tech today, Feb.2020. Said it would be $300 to clean our inner coil; wasn’t covered under our Comfort Club plan or our 10 year warranty. I declined & said we’d do it ourselves. He said they’d replace the compressor if it went bad, but not clean it’s inner coil. Since that made no sense to me, I said then maybe we should just let the compressor blow (sarcasm). NOW …when we got our receipt, MISTER Abel Lipps notation was “Customer does not want cleaning and would rather have compressor blow-up” (!!???!!!!) Say WHAT?!!!! What kind of company is this anyway, who have techs that note something so ludicrous???? So, I called & spoke to Donna who was audibly shocked and she said that notation was inappropriate and not even logical. She stated a new receipt without that notation would be emailed to me. We WILL NOT recommend Simply The Best …especially since they have SIMPLY THE WORST technicians!!!! (Further, I pay $15/mo for the Comfort Plan = $180/year ...only to be told they don't cover the inner coil cleaning. So for $180/year, Simply the Best comes our 2 times a year to check the unit, only to be told the Comfort Club doesn't cover all cleaning (??!!). Soooo ...as long as the unit doesn't require a comprehensive cleaning, I'm paying $90 per visit (??!!!!). I called Patrick Riley Heating & Cooling and they'll come out 2 times a year AT $20 PER VISIT !! That's a $140 savings for me! Simply The Best's Comfort Club is a joke and a total rip off, so I cancelled it.) Then ...I did the math: I pay $15/mo for the Comfort Plan = $180/year ...only to be told they don't cover the inner coil cleaning. So for $180/year, Simply the Best comes our 2 times a year to JUST to check the unit, only to find out their Comfort Club and the unit warranty don't cover all cleaning (??!!). Soooo ...as long as the unit doesn't require a comprehensive cleaning, I'm paying $90 per visit (??!!!!) 2 times a year! I called Patrick Riley Heating & Cooling and they'll come out 2 times a year AT $20 PER VISIT and THEY can tell us if anything is wrong!! And still, that's a $140 savings for me! Simply The Best's Comfort Club is a joke and a total rip off, so I cancelled it. Nothing but problems with the company and with this unit since the day Simply The Best installed it!!! (BTW: We overheard this tech, Abel Lipps, on the phone to his office ...and the inner coil cleaning STARTED at $600+ !! Then, it gradually went down to $350 ...THEN between Simply The Best's office & Mr. Abel Lipps, it finally went down to $300 (?????!!!!!). I'm telling you all, Simply The Best is only ok as long as you have NO problems or require NO cleaning. Don't turn away from this company ...RUN AWAY !!!!!!) We WILL NOT recommend Simply The Best …especially since they have SIMPLY THE WORST technician like MISTER Abel Lipps!!!!"

"We've used Simply the Best for years and always been satisfied with their service. This last year We've been fortunate to have Trevor as our service tech. Last year he installed the clean air system. He's done our Spring and Fall checkups. And today he installed an Ecobee thermostat. We have been very satisfied with everything he has done for us."

"I've use this company since about 2010 when my old system needed help. They were able to limp it along for a few years until I could afford a new one. The install was OK, but have learned that it was below par. Before my recent check-up by Trevor I felt I was getting decent service for the money. After Trevors visit I feel better about renewing the service contract for another 5 years. He corrected a miscalculation from a previous tech along with an issue that was left over from the install."

"Trevor is great! He was so personable and friendly! He was extremely knowledgeable and very thorough when explaining everything in a way that I could understand the issues. He showed me pictures to back up his assessment. He is honest and was not pushy at all. I felt that our best interest was at the forefront of his mind at all times. I have never had such a positive experience with an A/C company! My best friend and husband recommended this company to us, and I’m so glad we moved forward with them. Trevor is a gem and even provided us with his cell phone number at the end of our visit! Thank you so much Simply the Best, and I’ll write another review after the install of our new unit!"