Desert Sun Heating, Cooling & Refrigeration Inc.

"While they may be great at repairs, I'll never know. I scheduled a morning 9am-11am appointment and took half a day off work. No one showed, no one called. They did show up at 1:30 according to my security video but I had left by then. I did call and all the receptionist said was, "I can reschedule you for another day". NO THANK YOU."

"They are always on top of their stuff! They are always fast, professional, and reasonably priced. We’ve used them countless times"

"Very unprofessional business, I was told that the tech would come today and I just called him to check and it he said he wasn’t coming over but rather tomorrow, I have been waiting all day for someone who is so irresponsible. If this person wasn’t able to come he should have just let me know days ago instead of making me wait."

"I would have rated this place 5 stars in April. Technician came replaced capacitor and cleaned it up, running well. I called them back, AC was not cooling well. Technician came out super polite, but never gave me any reason it wasn't working, just tried to get me to replace the unit. Not everyone can afford to do that. Left me high and dry. Someone else came out, replaced the compressor, I'm back in my home, keeping cool. I understand the refrigerant issues, but replacing isn't always a must."

"Terrible management. Isaac was completely unresponsive from the start. Isaac was disinterested when he came to our house and acted as if we were putting him out by getting a quote. I had to follow up with him several times just to get scheduled. They started on a Thursday and couldn't complete until the following Monday which we were made aware of. They did not properly hook our existing system back up on Thursday and did not have any AC Thursday night. We had to call Friday to have a tech come back out just to have AC for the weekend. During the install on Monday, a tech fell through the ceiling. Understood that accidents happen, but Isaac didn't care at all when I reported it to him. I called the office and spoke with Jonathan. He didn't care and said Isaac is a manager and will take care of it. I then talked to Joe (claimed to be the owner). Extremely rude and also didn't care about the situation. They left the hole open for 4 hours which allowed blowing dust, debris, insulation and 100 degree heat to constantly blow in. We had to throw away multiple items due to damage and had to clean the entire house that night. Also had very shoddy installation. Most of the registers are cut in crooked and other than 2 techs, their labor force was unskilled and provided terrible workmanship."