Sun Tech Air Conditioning

"BUYER BEWARE! We signed up for their MVP program in July of 2023. I called them a month ago to inquire about what the MVP program covers. The customer service rep said she was working from home and couldn't access that info. She said the "manager" would call me back. After a week wait, I called back again and got the same story, the "manager" would call me back. After waiting another week, I left a voicemail. Two days later the "manager" did call me back. He said he would send me a brochure via email. We verified my email and still nothing. That was 10 days ago. Like I said, BUYER BEWARE! I am all for preventative maintenance and this company has totally dropped the ball. 2/6/24 Update Nothing has changed. I did get a callback and the Manager was going to drop a brochure in the mail. In fact, he said it was already in a envelope and was going to be dropped in that mail. I paid money for the maintenance plan and am only getting lip service. Again I say, BUYER BEWARE! I will chaulk this up as a poor decision to purchase their maintenace plan! Time to move on."

"***UPDATED REVIEW***Awaiting contact from the owner Justin. I will update my review once our system is completely corrected. The unit we purchased worked for about 6 months before constant issues began to pop up. Every 60 to 90 days gave us new and different problems some of which were eventually fixed (although not on the first attempt), including a drainage backup that flooded my attic space and caused drywall damage in three rooms. These things went on for the next 18 months. There wasn't a hot or cold season that went by without a complete shut down, each time we contacted the company who could not diagnose the system issue. To compensate we've purchased multiple portable space heaters and a backup window a/c to use in my 80+ year old parents room (who live with us). With impeccable timing, the unit began to regularly malfunction as soon as the 2 years installation warranty expired. The compressor itself has continued to get louder and louder. The solution for that, according to the tech who came out is to wait until it fails completely to replace it. I've now been waiting since May for a replacement part for my latest repair. Last July 2023, I sat in the attic with their technician Will and Dwight from American Standard and listened to them discuss the poor quality of the install, that the circuit board and dampers were installed incorrectly which had been putting a strain on the unit outside. The last we heard, they were ordering a part for the outside unit, would be waiting for the compressor to fail on its own, and when they were to return with the part, they would correct the mistake with the board and install new dampers correctly. Unfortunately, I've still heard nothing but crickets from the home office. It was mentioned that the American Standard representative would be putting a sound blanket over the compressor to suffocate the noise, but since he said the the reason the compressor was on its death bed was due to the strain the improper installation of the dampers, I feel we should have a new working compressor and not one we must wait until the least opportune time to die. ******Original Review Before the ISSUES***** I was very thorough when I set out to replace my 32 year old AC. I compared companies, based on advertising, recommendations, and and even a couple of trucks that I randomly passed while driving to work. 5 different companies across the spectrum. 4 of them were just trying to talk me into buying what they were selling. I went with Sun Tech because Jason wanted to teach me about whatever I was buying and why. Everyone else just assumed that because I had to replace a 32 year old unit that all they had to do is show up. Jason and Sun Tech earned my respect and my business. Best decision I ever made."

"I wanted to acknowledge the Sun Tech crew Jonathon ,Sammy and Tae! Jonathon came out Friday. He was very friendly, knowledgable and timely. He explained everything, he was able to get my AC work scheduled for the next day I was given options for my budget which was great!Saturday Tae and Sammy came out they worked non stop! The job was finished at the time they said it would be done! Thank you for your service!"

"Jonathon was great. Very professional and provided several options available for a new HVAC Unit. I really appreciated the honesty regarding age and condition. Very happy with Sun Tech Air Conditioning."