Mr. Appliance of Midtown Phoenix 3242 East Indian School Road, Phoenix, AZ 85018

"I made a reservation and we had to wait for parts which came quite fast and my tech came the next day for installation. I would highly recommend Mr Appliance for fast repair. I will certainly use them again as my appliances are thinking of something that will need their service presently no doubt. B. barton"

"They price gouge. I normally don't do reviews unless they are extreme experiences one way or another. I had them install a new dishwasher. The installer verbally told me over the phone when he got there that it would be $250. He also said the new water supply line that came with it would be fine. I was not there as my wife works from home. Apparently he told her he needed another supply line. He then left for Home Depot which is less than 2 miles from my house. An hour later he returns. Another hour or so I get an emailed receipt for $374. $106 of which was for a 6' water line! So he had to go 2 miles to get a 15-20 dollar water line and that trip costed $90?!! My wife didn't know any better and paid it. He never called me to let me know in advance of the additional cost. Looks like he just intentionally took advantage of someone who didn't know better. Why did he call me initially and told me $250 in the first place, but didn't call about the added charge? I emailed the company to see what I was missing. Their response: "The drain line was fine and so was the power cord. He used a new waterline because supply lines are pressurized and he needed a longer line. I don't think you're missing anything. Our costs have gone up for providing quality service the same or next day. It's unfortunate but it's where we are. My office rent was just increased by 25%. Let me know if you have any more questions." I did not get "service the same or next day". I made the appointment 4 days prior. I get costs are up across the board these days, but that doesn't justify deceitful practices and dishonesty. Oh, so your rent went up. Then just raise your prices or whatever. At least be up front about pricing and give the customer the option of accepting it or not."

"Joe was very courteous, knowledgable and professional. Being a technician myself for 30 years, I was curious, and asked many questions. He was kind enough to answer them all. Unlike many technicians, he brought his own carpet to stand on outside, and put booties on. I would recommend this company to anyone that needed appliance service."

"Needed a gas oven repaired and was recommended to Mr appliance via Thermidor… Logged on and they were able to do repair next day at an extremely reasonable price. The tech even helped me level the range when finished which was not part of the job description. Very nice to find there are still companies that do what & when they say they’re going to, at a fair price. I’ll use them in the future for certain."

"Very inconvenient to have my dishwasher give out, it’s not even that old and is a high end unit by Fisher Paykel… welcome to modern manufacturing UGH! I found Mr. Appliance Phoenix Midtown based upon a referral from the manufacturer. Mr. Appliance’s website is very professional, I was able to schedule online. The Service Tech Joe Apodaca showed up on time, was very clean, and he isolated the problem quickly and presented an efficient and fair solution. This was a painless, professional, and positive experience and I highly recommend them to others!"