American Home Water & Air

"Fidel and Damian were nice, polite, and most importantly know their plumbing stuff. Walked me through my plumbing concerns, discussed everything, and got them fixed. We did a filter change and upgraded to a 6 stage reverse osmosis water system. Then connected my ice line and added a glass washer where my soap dispenser was. Thank you guys!"

"Alex Sanchez completed the initial meeting and final installation. He installed a 64k President series water softener for us. Great guy to work with. He was prompt, communicative, and does clean good work. The work area was left cleaner than when he started. He told us his recommendation and didn't try to upsell or push any product. I'd hire him again in a heartbeat. We just had the system put in so we'll see how that goes, but so far it's working well. Pricing of the system is very competitive and they use quality parts."

"I have had work done by these guys multiple times now, and so far I have been very satisfied with each job. Good quality craftship, and when their water softener install leaked, they fixed it for free within two hours."

"Non permitted, dangerous work. This is my first review I've ever had to leave on a company because typically Companies will make it right when they are at fault not the case with these guys. This review is coming from a 20 year licensed electrician (myself) a business owner in Washington state. (Seatown Electric, Plumbing Heating and Air.) (Over 200 employees) so I understand getting bad reviews is a common thing on yelp for people with petty issues I recently relocated into Arizona and decided to give these guys a shot. I understand the industry very well it's all I know. Hopefully this review will help locals steer clear. I have used American home water and air for three different projects. Two vacation rentals, and one project at my personal Home. All of them to install ductless mini splits. after doing some digging on the job that went south I found none of my jobs are permitted. I am currently working with the city to hopefully fine this company for not pulling proper permits to do the work. The very first job went great which led me to use them again on the second job. the second job I would rate them a 7 out of 10 only because the unit was leaking and was not installed properly. At least that's what the technician told me when he came out to fix it, Again very minor stuff and normally I would never leave a review for something like that. My personal house was the main issue. I was sitting at home when my rooftop units thermostats had error message. (Those units were already installed). So I went up to the units to check the fuses to find one of the most shoddy electrical hook ups I've ever seen in my life see the pictures. American water did not use electricians to do this job. Their installers did double taps and extended directly off my existing rooftop units for my new mini split units. Any electrician, any tradesmen, any inspector would frown on this deeply, because it is a fire hazard, a shock hazard, and could damage the electrical panel and rooftop unit which come to find out is damaged. I was very upset and contacted Evan my sales person to let him know I couldn't believe their electrician did this he replied promptly. Unfortunately that was us. I then responded with well, I won't be using you guys in the future after this install and I would like to get a credit back for the labor on the job And I would like reimbursement for my license electrician to come pull dedicated circuits to each one of the mini split units which should have been done to begin with, and I would cover the cost of the mini splits, because that would be fair. Rather than doing the right thing something that companies with integrity we do he tells me you told us you were a licensed electrician and you would handle anything that we couldn't do and this was a temporary hook up and they would be issuing me a credit for $500 for the temporary hook up. Now I'm absolutely pissed because this is 100% a lie. Not to mention there's no such thing as a temporary electrical hook up when you're double tapping onto a dedicated heat pump. This was a permanent install that they had hoped to pull the wool over my eyes on. Now I'm sure this company is going to respond maybe not but from personal experience as being a contractor myself we make mistakes but it's what we do when the chips are stacked up against us that determines whether or not we are a good company and I'm gonna tell you right now, these guys are not. I am currently in the middle of filing a lawsuit to obtain their bond, also working with the city to address the no permit situation on 3 of my properties. Homeowners beware of this company, beware of the sales person Evan and his ethics. And more importantly if you have had work done by them double check the wiring and permits on the job."