Bank of America (with Drive-thru ATM) 1601 West Valencia Road, Tucson, AZ 85746

"This is the WORST Bank you can go to. I come in for a 3:00 appointment and they are taking people before me. I even came in before 3:00 PM to help things flow better. It’s 3:38 PM and I leave after that because nobody helped me. Nobody even told me that it may taker a little longer. I bet you can hire five random college students and have a better operating bank. I am beyond frustrated. The staff needs training because they DO NOT KNOW HOW TO RUN A BUSINESS. DO NOT GO TO THIS BANK! Better luck at at Wells Fargo or Chase Bank. The manager might need training as well with bad service like this. I hope Bank of America corporate sees this and the other bad reviews and does something !!! I rearranged my day, so I can make this 3:00 PM appointment. ALSO, the bank closes at 4:00 PM. My appointment is from 3:00 PM to 4:00 PM and nobody has helped me by 3:38 PM."

"Plan to pack a lunch and bring a chair. They have 1 teller working and she must be a sloth at the speed she works. There are 10 or more people in line and it's been over 20min. When I asked one of the 3 employees wondering around why they dont have more tellers they just looked with a blank look as if they were employees of walmart. Sad to see customer service at its best. Thanks Bank Of America"

"I went to his branch to withdraw money I desperately needed on Saturday. After showing them my driver's license and ATM, they said the id did not match and refused to let me my own money. I never had this experience in any other branch of BOA. The teller and staff were so mean, and not welcoming. I closed all my BOA accounts including two credit cards after this terrible incident. I called the customer service of BOA, but did not get any reasonable answer to address this issue. Stopped banking with BOA after 10 years of business with them. Do not go to this branch, they do not welcome you and do make you feel at home."