Penn-Tek 3080 East Cardinal Drive, Sierra Vista, AZ 85635

"After being disregarded by another company AHS transferred my work order to Penn-Tek. I gave them a call and the guy was at my house within the hour. He explained what was wrong and that it would take a thorough check but got my AC up and running temporarily (due to 100 degree temps) until they can get to the root of the problem. The last 2 years AHS sent out a company that just added coolant and left, Penn-Tek actually looked and recognize there’s a problem and will return for a long term solution instead of just getting me through the summer. They can have my business anytime."

"Don't know where to start. Finally got hold of someone at Penn-Tek Sierra Vista, AZ to cancel appointment to have gas furnace repaired and told the guy I am going to install a new heat pump system. By the way, they were recommended by "Home Shield". He then offered to come over and give me an estimate. The guy was there, it seems, pushing Coleman products. Get this, he was only there 15 minutes at best, asked a couple of basic questions and said he would get back with me that afternoon with a quote, NEVER HAPPENED!!! This LLC is a joke . I can believe the reviews of this place. By the way when you call their establishment to leave a message, their MAILBOX is full. Goes to show you they do not pay attention to your calls!! I wish there was a negative star to check off."

"The worst company to do business with. They said they would be by first thing in the morning and never showed up, never called. After 3 days with no heater they showed up and took apart my unit and left. It took them 2 more days to come and let me know that the part I needed was on back order and would take a week to come in. I thought about contacting another company but I did not since they had ordered the part. WELL 3 WEEKS LATER still no call no part . Are you kidding me it was snowing and we had no heat !!! NEVER DO BUSINESS WITH THEM"

"This company was the biggest waste of time and money. Be cautious if hiring them. They told us that they were going to start work immediately but didn't actually start until a week and a half later. We had constant no shows over consecutive days. On their no show days, we would not hear anything from them, not a phone call, not a text message, and not a Facebook Messenger message (which is their preferred contact method). They told us that they would stop by and give us a contract that we would need to sign so they can begin the work. We never saw the contract. We were given a quote via Facebook messenger after they looked at the repairs. However, later they had someone else (their "lead"?) look at the issue, which they then quoted us at a much higher estimate. This "lead" person came once and looked at the roof, did not talk to us, then left and we never saw him again but the main person we dealt with kept having to call him and ask questions about how to do the work. That seemed strange and gave me the sense the person we were dealing with is inexperienced. Once they actually started the work (1 and 1/2 later), they came one day and then took off without a notice if they were done or were coming back the next day. Didn't show the next day for the rest of the 2 weeks we waited with excuse after excuse. We finally contacted them and told them we were going to call another company to do the work they didn't finish and they responded immediately to collect payment for the work they started. This company was never honest on the job details on how long it would take, when they would officially start, when they would complete it by, and there was no official repair estimate given. Honesty is so important to me when it comes to contractors and there just was no trust there and I felt like I was being ripped off. I'm just not comfortable with a company that does business this way."

"I would not recommend this company to my worst enemy! They installed a unit in our home, my husband stated repeatedly to make sure they converted it to propane, after the installation he asked if they did in fact convert it and the assured us that they did and everything was good. As it has gotten cooler we turned the heat on and after a few days noticed black stuff on the house where it vents out, that made us nervous so we shut it off and called them, they would not return any of our calls, we tried emailing them and did not get a response. We had to call another HVAC company to come look at it. They said we are lucky to be alive! Penn-tek did NOT convert it to propane! We tried again to contact penn-tek, they will not respond. Clearly they do not care about their customers literally to the point they will put you and your family in danger!!"