Vetco Total Care Animal Hospital 10190 West McDowell Road, Avondale, AZ 85392

"It's taken me a little while to write this review while we grieved the loss of our sweet Lucy, but I felt the need to write this for the sake of other pets that may be taken here. Vetco is not our primary care vet, but we sometimes take our cats here when we can't get an appointment soon enough with our other vet. However, I no longer trust this vet with anything other than maybe vaccinations. We brought Lucy here a little over a month ago because she was breathing very heavy/quick and was having some coughing/wheezing fits. The vet was not overly concerned with her symptoms, thinking it was maybe a virus, but offered to do pretty much everything – antibiotic shot, antibiotic pills, Xrays, tests, etc. which amounted to hundreds of dollars. We opted to just go with the antibiotic shot and bring her back if her symptoms didn't improve in a day or two since the concern was very low. Her coughing fits subsided after the shot but her breathing did not. We couldn't make a follow-up appointment at this same location soon enough so we ended up calling our primary care vet (Desert Ark Veterinary) and literally after one phone call describing her breathing, without even looking at her, they said we needed to take her to an animal hospital and get her in an oxygen kennel (which they didn't have there). We went to Blue Pearl as a walk-in emergency and they immediately brought her back to an oxygen kennel when we checked in. It turns out she had been in heart failure that whole time. The hospital diagnosed her with a rare heart disease with very low prognosis that was the underlying factor and we had to make the difficult decision to put her to sleep. While I don't think the outcome would really have changed considering the heart disease, I still find it incomprehensible that the vet at this Vetco did not know she was in heart failure when a single phone call with Desert Ark was all it took for them to know the situation was very serious. It breaks my heart to think that perhaps we could have gotten her out of heart failure if we tried sooner or at least made her more comfortable and made it easier for her to breathe while we figured out next steps. Vetco almost always seems to have a lot of availability, which is why I started going here because it can be hard to make a short-notice appointment with our primary care vet, but it's just not worth it. I thought seeing "a" vet would be better than seeing no vet/waiting for an appointment, but now I will always just take them to Desert Ark or Blue Pearl. Both have fantastic vets that are very caring, attentive, and most importantly, knowledgeable."

"Staff is so friendly. Did an amazing job on my dog surgery. Kept me informed on progress and followed up afterwards several times. Prices were very reasonable as well. Couldn’t be happier. Thank you for your compassion during a difficult time."

"The staff went above and beyond for my Walter!!! They totally surprised me by everyone signing his cast and writing sweet messages for him, since it was his last cast change. Then the entire staff came in as a group to show their love for Walter. It was the sweetest, most heartwarming gesture ever. We felt so special. I love each and every person there. Their caring and expertise is miles above any other facility. I will never forget what they did for us."

"Racist doctor!!!! Bad doctor!!!!! Dr. Cole is a really bad doctor. Things/traffic happens in life and we got 5 minutes late. They did not take in my dog for his shots. The clinic does not close until 6pm on Friday and they closed the doors at 4:40pm, unbelievable! They not care for our pets health. They just want to go home."

"I've taken my two dogs and cat here since November, they've received good care in all that time which I'm very thankful for. My Chihuahua used to have allergies so bad she would scratch her skin raw but now she no longer scratches and fur is growing back in places she was balding from. My favorite thing about Vetco Total Care is how I get points from my vet visit that get me rewards to use throughout Petco!"