Bank of America (Lobby Service Only) 1691 East Florence Boulevard, Casa Grande, AZ 85122

"Excellent service. They offer bilingual attention, and everyone is kind, friendly, and respectful. Appointments are typically very accurate."

"I arrived here around noon and waited a long time. There was only one teller. After about 15mins of waiting a second teller. Called me up. She was friendly and helpful, her name was Marta. To add insult to my injury she informed me that if I didn't have an account here I would be paying $8.00 to cash my check. I told her that's why I came here because it was a Bank of America check. She said nonmembers have to pay a fee. I think this is horrible, the check was written by your customer to me so why charge me .You customer is already paying enough fees to have you all as their bank. I use to bank which Bank of America. You all charge for everything. I had $5000 in a savings account, you all started charging me for it being dormant. It's a savings account it doesn't always grow. This is a very bad practice, you all should do something about it. Take a stand. Stop ripping us off!"

"Listen, don't believe everything bad about this location. I went yesterday, and a teller Ulysis tried to help. He was amazing but it was little he could do for my concern without the letter. I went back today and let me tell you, Yadira (I hope I spelled your name right) should be promoted if she is not already at the top there. She was phenomenal. I had a significant issue and I just did not have a clue about any account info under my name. She went above and beyond to get the issue resolved for me. I did not want to keep her any longer because she was already far beyond the closing time. As I was walking out, the office that we were trying to reach came online. She stayed with me through the whole process. What was so stressful, she eased my anxiety. Thank you BoA employees, Ulysis and Yadira. I would give employee of the month to Ulysis and Yadira deserves best employee of all time. Thank you so much for helping me."

"Don't bother calling, they hang up as soon as they answer and most times never answer. I don't understand why three tellers are standing around while only 1 of them is helping customers. We need another bank location in Casa Grande, or fire the crew and rehire people willing to help customers and a more motivated attitude."

"I’ve been cashing my checks at Bank of America for a few years now. I have 2 last names and only one last name is on my check with my first name and middle initial. This is how all my checks come to Ive never had a issue until Today. They wouldn’t allow me to cash my check because of me having my initial on my check it’s a Bank of America issued check from the state I get monthly for my child and I’ve cashed these checks every month at this bank for yearsss. And now all of a sudden this teller wouldn’t let me cash out. Spent 30 minuets in there ridiculous slow moving line just to be told no and this was never a issue before. I won’t be back here 0/10 wouldn’t recommend"