Jackpot Veterinary Center

"Warning !!! They require a 65.00 deposit to schedule appointment. There is no refund if you don’t show or reschedule with inside 24 hours. This does not matter even if you were there on time. Hours are 7am to 7 pm. I had appointment for 6 pm. Was told just waiting on room to open up. After waiting 45 minutes we were informed they take in order of those waiting. I could reschedule but the deposit is not refundable. Note we left at 6.50 With no estimate on wait time. The office person needs customer service training she said I should expect waits at vets. I think I did my part waited 45 minutes to find out they didn’t yet have time for me. Was asking for refund to much I don’t think so. I was told Crystal the manager would call next day. Never happened only avoidance when I called back from receptionists. Note: This is edit is in relation to owners response which was given a month after my review. The statement is false we called ahead and were charged 3 days in advance. (see Invoice). No one told me that I might have a 1-2 hour wait or that my appointment was a sick or emergency appointment. It was to get a lump on leg looked at dog had no pain or issues related to. At 6.50 were told did not have time was offered a reschedule I declined just refund my 65.00. I was told Crystal would call me in am that never happened. I called again with no return call. I called VCA they were great got me in 2 days later and I waited 10 minutes. (I checked with area Vets in Oro Valley area no one required a deposit for standard visit or procedures) Take warning that mandatory deposit requirement should be a warning in itself."

"Our 4 year old dog, Rebound, woke up on a Sunday morning and started losing the ability to use his rear legs. We were relieved Jackpot was open and willing to see him within 2 hours. By the time we arrived, Rebound had lost all use of his back end. Dr. Coy saw him and immediately knew the problem was IVDD, which without swift action could result in permanent paralysis. She immediately began calling Neurologists in hopes to reach one willing to exam our dog and perform surgery on a Sunday, outside of normal clinic hours. Her efforts paid off and within a short time, we were on the road to Phoenix headed to the Neurologist for surgery. Due to the swift response of Dr. Coy, her efforts, and the responding neurologist, Rebound is now on the road to recovery. He has full mobility again and is on the rebound, living up to his name! We are eternally grateful - THANK YOU SO MUCH, Dr. Coy!!!"

"We took our dog (Ted) in for an emergency procedure this week. Dr. Grady was so personable. We felt very comfortable leaving Ted in his care for the day. His Vet Tech Ashley is amazing! Very caring and you can tell she loves her job. They really made us feel at ease with a very stressful situation."