Pennymac 3201 East Elwood Street, Phoenix, AZ 85034

"I’ve been with the company for one year and a couple months and never missed a late payment. I didn’t have a problem with them until I joined the military. This is when the company turned there backs, and refused to lift a one time late payment on my record while I was serving and had no way to communicate with my realtor of a honest error she made. PENNYMAC responds was very rude, and they had no compassion about the situation. The late payment that they refuse to lift also cost me my once perfect score to go into the fair category . The lack of sympathy, transparency and understanding for those who serve is not a company I would recommend nor will I continue to contribute into."

"Our lender sold our loan to Pennymac without permission in Arizona. Pennymac started off as a good place for a loan. I sold the home this month. A representative wanted me to pay for August, but the home was sold. Had to get my Realtor involved so this guy could understand funds will be sent and loan will be paid in full. He threatened to ruin my credit. She was so frustrated with this idiot. We hung up. So today, I get an email stating the loan was paid in full. See the letter issued and another email came in stating that the loan is due! I don't recommend them at all! This one is based in Southern California, Los Angeles. You need people with common sense and knowledge to work this job. No communication with financial department."

"Pennymac - not my mortgage originator, but rather who my mortgage was bundled and sold to three years ago, has been a consistent nightmare. Up to and including denying my prospective purchaser - another veteran who was set to assume my loan - from doing so 12 days out from closing The reason given was "credit history is too short" but the VERY FIRST THING Pennymac did 73 DAYS AGO was pull his credit. My family is literally scattered across 3 states and my pending purchase is now sunk because of the abject lack of professionalism, transparency and honesty from this fly by night POS company. DO NOT USE!"

"Pennymac is one of the most pathetic Mortgage service providers I have come across. My loan was transferred to Pennymac by my original lender (I had no say in it). If its possible I would not allow them to service my loan and transfer it to someone else. Their customer services reps and supervisors are highly incompetent and provided different information each time I called in, adding to my frustration every time. They are only good at taking payments at first opportunity but declining the service thereafter. Amazingly, every time I was told that the representative or supervisor I talked to, in my previous discussion gave me wrong information and they are giving correct procedure to follow. Next time I call again, they happily repeat the same sentence apologizing. I wish I had the option of choosing who services my loan. Best part is I have to live with them, unless I refinance the loan again which does not look like a possibility with current rates. There is no way to give zero stars."

"The experience that I had with PennyMac was incredible. They were prompt and communicative. They got back with me as expeditiously as possible and all my questions were answered. I definitely recommend them and I look forward to keeping them as my lender. Wouldn't go anywhere else. 5 Stars."