Bank of America Financial Center

"Only one cashier and 10 customers waiting while other people (with Bank of America badge) talking behind. Is there anything you can help us to get outta here quicker? 6-15-23 I revisited this location again and i wanted to get some cash and some one called ALEX (she told me because she didn’t have her name tag or badge hopefully she didn’t lie to me ) told me that I can’t get all of them and I told that last time I picked it up here and she told me that shouldn’t happen. She told me the only thing she can do is half of what I was looking for and I asked her if I can ask someone else and she told me that she is the one on charge with pride she very arrogant to me. Highly cannot wish to meet her again in my future (next time if she will be the only person there I will get out and go another bank I already experienced enough I can’t let the second time happen)"

"This bank was quite busy when I walked in but I still got the service everyone deserves. I wanted to open my son his first checking account. Ricardo C. gave us exceptional service and explained everything to my son. Even showed him how to use the ATM and set him up with the online banking app. Mission accomplished easy day at the bank!"

"I am working as a Property Manager for KeyStorage. We are using this bank for many years. I did a big deposit today - it was no problem. But I need to exchange big bills to be able provide a good customer service for my customers and no one help me… I spent 20 minutes standing in line to exchange $100 bill for smaller bills but teller Jacky refused to exchange because I did not provide account number!!! When I tried to speak with a manager - she said “just a minute “ and left…. Looks like we can just deposit money with no problem, but if we need something else - very BAD!!! customer service!!!!"

"First time there and worst experience ever! Will never complain about Wells Fargo wait time again!! Got there at 2pm, only one teller open!! Waited 1.5 hours just for a cashier's check. When I get to the window they tell me they need to verify my signature and transferred me to a Banker... 45 more minutes!! Left bank at 430pm, almost when they closing. Will never come back again! I actually closed my account since this bank has no good service to offer; they charge you a maintenance fee and it takes a minimum of 2 hours just to make a deposit. Im glad I ended business with them!"