MidFirst Bank

"Unfriendly to new customers! I heard that I could make a CD account with midfirst and they had good interest rates. I made an appointment on Saturday at 12pm with Joe. He did not see me until 12:40pm. When I finally did speak with him, it was like he didn't even want to help me open up a CD account. He said "We are a relationship focused bank" which I'm sure he meant for it to sound like they care about their people and customers, but in that context it sounded more like "I don't know you, you don't bank here, so I don't want to provide you with this service". He kept trying to get me to open a savings account which has a lower interest rate. In the end, he didn't even open a CD account for me that day. He said he would schedule an appointment for me so we could meet up during the week and open the CD and savings account then (I didn't want a savings and said multiple times). I got a text reminder for my appointment at 12pm on Saturday. I did not get a text reminder for my appointment during the week. So I don't think Joe even actually made an appointment for me. If relationships are so important, you don't treat your customers this way. You don't make them wait 40 minutes after their appointment. You don't disregard their wishes and try to get them to open up an account they don't want. You don't lie about making an appointment. I guess Joe doesn't know me and I'm not rich enough to be part of his cool kids club, so no CD account for me."

"By far one of my favorite branches to do business with. Nikolina is hands down one of our favorite people to work with. She is so knowledgeable, her response time is quicker than quick! And she is by far the reason we stay with Midfirst!"

"Had an issue with my daughters account in which the Manager, Joseph A. was able to explain to me what happened and why and adjusted the account so that it best suited my daughters banking needs. Joseph A. was extremely friendly, knowledgeable & professional. It's tough to find good service in any industry these days but MidFirst hit a home run by hiring this gentleman!"

"Spoke with Brandy at the Anthem branch on Monday afternoon about moving our account from B of A to MidFirst. She’s a great listener-heard our concerns and offered several solutions. Set up the appointment later that week and made the switch. Brandy is very professional and friendly. The entire team at MidFirst made a great first impression. Looking forward to a long relationship."

"I moved to Anthem in April and opened a bank account at MidFirst. One of the selling points for me was that they offer free ATM withdrawals from any ATM. Apparently in June they ended that. It's September, and I just found out after calling the bank about and ATM charge I saw on my statement. The only ATM that is now free is the ATM at MidFirst Bank, which is not very user friendly. The rep I spoke to said they sent me an email, but I never saw it. Not cool MidFirst. I'll be taking by business elsewhere soon."