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SunWest Credit Union
16879 North 75th Avenue, Peoria, Arizona 85382
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About the SunWest Credit Union
SunWest Credit Union, located at 16879 North 75th Avenue in Peoria, Arizona, is a not-for-profit financial institution that puts the needs of its members first. With a focus on community impact and personalized service, SunWest offers a wide range of banking services including mobile banking, checking and savings accounts, home equity and auto loans, credit cards, and more. The institution recently relocated its Cactus branch to a new Thunderbird location, further improving accessibility for its members. SunWest also provides free financial education resources through MoneyEdu and strives to serve its communities through strategic branch network positioning. Stay connected with SunWest Credit Union on social media for the latest updates and branch notices. Download the MySunWest App for convenient access to your accounts. At SunWest Credit Union, we believe there's a better way to bank, and we're here to help you achieve your financial goals.
Photos of SunWest Credit Union
16879 N 75th Ave #103a, Peoria, AZ 85382, United States
Opening hours of SunWest Credit Union
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of SunWest Credit Union
"I don’t know what has happened to this bank, or maybe a change of hand in its employees but the lack of care, empathy and willingness to understand was an absolute joke. I have held an account with this bank for more than 15 years. I stopped using it some time ago and kept the account, there was payments that processed out of no where that weren’t authorized, caused over draft fees etc and it was resolved in June. Last I heard from, saw or spoke to anyone. Today over 5 months later I’m getting another calls saying oh we need to get this x amount of over draft fees handled triple the amount from prior and no they aren’t fixing it. Then the manager Patrick continued to get on the line to carelessly remediate the situation by closing the account and removing the fees. The tenure of your membership didn’t mean a thing, or was not valued, there was no resolution of a stop payment or protection of my account from the bank. Just hungry for fees that never should have been there to begin with. Patrick if you’re reading this, you should learn to value your consumers, wether there is money in the account or not your lack of professionalism, your lack of leadership and communication was fully present. You are clearly there for the wrong reasons, and do not enjoy your job. If you can not be in customer service, and in leadership to do the right thing and resolve your consumers banking issues…. Do the next person who walks into that bank a favor and find a new career."
"Ok all I can say is wow wow wow!!!! Gladys Sanchez is beyond amazing. This young lady sets the bar so high for customer service. She is excellent at her job. She is knowledgeable and friendly, funny and proficient. It was so easy. She walked us through everything. I have had many loans with SunWest over 20 years but this one was an outstanding experience. Thank you Gladys!!!"
"Been a member since 2001. Taken out 4 car loans and refinanced a 2001 Jeep Sahara soon as I joined the bank. I have also taken out three personal loans over the years. I can honestly say this is the best bank I have dealt with in Arizona. I have never had a problem in over 19 years. That's an impossible feat for national banks. Arrowhead branch is my personal favorite. Every employee remembers you well and is personable. I will continue to use Sunwest for the foreseeable future and recommend to anyone looking to rid themselves of those terrible nationwide banks"
"In today’s world of technology, automation, and online banking- on line everything, real customer service is a rare find. After a rough divorce with my credit affected, getting loans has been stressful to say the least. In spite of my excellent credit history the divorce issue pops up in one way or another every time. I refinanced a car with Sun West in the past and they were great. I was able to purchase a new vehicle recently but the interest rate was high. I made several payments and decided to try a refinance with Sun West again as they have special offers and can lower interest rate significantly. Gladys handled my application with professionalism and kindness, she submitted the paperwork for my divorce and we waited. Again pops up a divorce surprise and my refinance was denied. I called Gladys and she submitted additional paperwork for review by the finance manager. I called again in a few days and spoke with the branch manager, Lori as Gladys was off for the day. She listened with empathy and gave me my loan officers contact number. She advised me of points to make for my loan to be reconsidered. They both ensured all the necessary documents and information got to the right people. When I called back several times they knew who I was and were beyond nice to me. My loan officer was Ophelia who was also amazing. I called several times and every time she treated me with respect and empathy and listened to my story. She went directly to the finance manager and told my story. Even though I was persistent and frustrated every single person was nice to me. Thanks to these 3 ladies willingness to listen, understand, and advocate for me my refinance was approved!!! They didn’t have to do anything extra they could have just left it at declined but they went above and beyond for me. The personalization and customer service were beyond anything I have experienced in so long, maybe even ever! When I went to the branch to complete my paperwork, every one there seemed to know me and greeted me with a smile and called me by my name. Lori came over and said hi and congratulations. I was literally crying. Sun West Credit Union and your wonderful staff, I can’t thank you enough."
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