MidFirst Bank 15451 West Waddell Road, Surprise, AZ 85379

"I enjoyed coming to this bank until I went to open an IRA CD, Holly stated she couldn't do it and I needed to wait to meet with a retirement specialist. That appointment wouldn't be available for another two weeks when I waited a week already for the original appointment, headed over to the cotton location and it was taken care of sameday. From information provided to me from a friend in the banking world it seemed like Holly wanted a kick back on the transition instead of assisting a customer. If it wasn't for the cotton location this bank would of lost me as a customer."

"Made a CASH deposit on 12/24 cash wasn’t in my account until 12/27 because their ATMs don’t put cash into your account until next business day. Put a check in the ATM and was told I would have funds available next business day did that happen? You guessed it it sure didn’t. It was placed under a “fraud” hold. Holly the manager then said she would have the funds released. She couldn’t do that but you’d think she’d follow up and call me back to let me know. Nope no follow up to let me know she couldn’t do it. So if you enjoy having access to your money immediately after you put it into an ATM for idk bill pay or online purchases I would advise you to to another bank because this bank will hold your money because their ATM technology “isn’t up to date” oh btw if you go into a teller you do get access to your money immediately however all the tellers move slower than any other bank around."

"Made an appointment for Saturday lobby was filling up with customers we were never approached to appreciate the waiting. When someone finally came out, no one asked about appointments. What is the purpose of making appointments? I waited 30 min with an appointment and was skipped by a walk-in the associated knew. If I didn’t have to set up my business acct here I wouldn’t. Thankfully you have Deannah she is the reason I will comeback and I don’t mind waiting for her availability she has a great attitude and professionalism."

"I went to at least six banks in a single afternoon that could/would not help me. From the moment I heard that angel answer the phone, I knew I was in good hands. The MidFirst Bank team was excellent. I have never been greeted with so many smiles and great personalities. They had me in an office immediately after I walked in the door and solved my problems within the hour. I was also given a bottle of water to keep me hydrated. Wow, what a caring team."

"Fabulous personalized service. Holly set up our accounts and safe deposit box and was able to answer all of our questions, concerns and requests. They were quick to respond to our needs when our debit card had fraudulent charges. Randall has also been helpful, and the teller staff always greet us with a friendly hello."